Hello

I am a US seller, I have NEVER sold in the UK, but there are over 73 mysterious charges on my UK account labeled "other" including one credit for FBA reimbursement even though I have NEVER sold anything in Europe or UK FBA. I have also received on email from Amazon UK seller support addressed to another sellers name claiming I owe money to Amazon for a negative balance. And I received two emails with "credit notes" which I believe acknowledge the charges are an error and I should receive credit. So I believe my account is being mixed up with another account. The problem is since my account is in negative balance for so long, it is now deactivated and as a result I can't contact seller support. So the only way to resolve this is to first PAY Amazon something I don't owe, then earn the right to speak to someone to fix it. I believe I should have the right to fix the problem before paying anything. Is there any way I can speak to seller support on the phone to resolve this? I have tried to open multiple cases but they get automatically closed by a bot, so no human being has ever looked into this.