Countries
Read onlyBrand registry was enrolled for brand by previous employee who used their own personal email. We are not able to get access to that email any longer. So i can not access that brand account. How do I take the brand owner role back?
When I tried to get the brand registry done, it said the brand was already enrolled and asked me to use a form to contact the administrator of the brand owner. We ARE the brand owners.
I've already opened a case in Brand Registry page under "update brand ownership > The current Administrator left the company without transferring permissions." but the support staff was not able to resolve/did not understand.
Case ID: 16570026881
I have access to the Company info, USPTO trademark registered email, Registration documents etc to prove ownership of the brand.
@Sandy_Amazon @Dougal_Amazon
Hi @Seller_DDgNaDp7e7OV5,
Dougal from the Community Manager Team here and I would be happy to help where I am able.
Thanks for providing the case ID. I have reviewed it and it seems you were provided the appropriate response a bit earlier today.
At this time with the information provided, I cannot escalate this further.
If you have further info, I recommend responding to the current case and providing it there first and then let me know here.
Best, Dougal