We are facing an issue where when we switch off SFP on our account settings at 2pm - We then get premium delivery on these products placed between 2pm & 4pm and needs dispatching by 4pm. (Our SFP carrier arrives at 3.30pm and was told by amazon shipping to switch off beforehand so theres time to pick and pack.)

Is the only way to avoid defected orders, to change the templates on all the sfp skus to one where premium delivery isn't mandatory? Our seller fulfilled prime template has mandatory premium delivery (regalrless whether SFP is active)

Is there a way we can switch off premium delivery from our SFP account? years ago these were separate and can no longer find a switch to turn off premium delivery.

We've been a SFP seller since Sept last year, but on 1st Feb this year we noticed that Amazon changed the delivery promise date for SFP listings from one-day to two day.

Our Nationwide Prime shipping template is set up with automated shipping settings, and we use Royal Mail Tracked 24 and Tracked 48 as our shipping services with RM.

Now, with the exception of a few orders (only 12% in the last seven days were offered one-day delivery), Prime customers are being quoted two days for delivery on our SFP listings. When Amazon creates an order with a two-day delivery, it says it has used Royal Mail Tracked 24 as the shipping service used to calculate the delivery promise, so it seems that the delivery promise on Royal Mail Tracked 24 service is being padded from one day to two days.

There does not seem to be any sort of pattern to which addresses are offered one-day delivery and which are offered two-day delivery. A one-day delivery order was received from a customer based in Cornwall, while an order from a customer a few miles away from our warehouse had a two-day delivery, yet Amazon is using RM Tracked 24 as the shipping service to calculate the delivery promise on both orders.

Communicating with Seller Central about this has been pretty frustrating. The elusive Seller Fulfilled Prime team is not available on phone or chat, and the answers we receive when trying to gain some clarity on this issue are generic and copy/pasted, so having no luck there.

Is anyone else experiencing similar issues with their Royal Mail delivery promises?

Hi,

I am wondering if any sellers could provide some advice for me,

Basically in the past 2-3 months our SFP has been mainly showing as 2 day delivery rather than 1 day delivery.

We have had spells where it has gone back to 1 day/NDD but within a few weeks it is back showing as 2 day delivery on all our SFP products.

I have had numerous calls and chats with Amazon where I have been told everything from On time shipment rate/Delivery, to unticking certain couriers on our prime delivery templates to that it is an issue purely with your chosen carriers,

Has anyone had anything similar or know what to do to make sure the products show and stay as 1 day delivery?

for context our on time shipment rate is 100% and and on time delivery does hover between 95% - 98% (I understand it has to be 97% but we have had it switch to 2 day while we have been over 97%)

Thanks,