Bank Account Verification-INFORM Consumers Act
I'm having difficulty verifying my bank account because my bank statement doesn't include the account number. I submitted a bank letter as an alternative, but it was declined. I'm not sure what else to do. Does anyone have an example of a letter they've used in a similar situation?
Case Number - 16055159881
6 replies
Seller_LImVvUWeyiCfQ
Is your financial institution by chance a credit union rather than a bank?
When you submitted the letter, did you submit just the letter and did it display the entire account number?
There were numerous posts about this when the INFORM ACT first went into effect last year, and seller's financial institutions were credit unions rather than banks. See this post for one example.
Atlas_Amazon
Hello @Seller_UxmOEgvo1Mbct
Case Number - 16055159881
Thank you for the information provided regarding the verification related to the Inform Act verification. I did review the information and see where the details indicate the issue seems to be related to the documents not being able to be verified to what is in the account.
Did you verify that the bank letter details match the account that is assigned in the US marketplace? If our team cannot verify this information, they will continue to reject your submission. Have you attempted to provide any other documents?
We will continue to monitor the situation and ask that you provide your follow up details to this thread for support.
Best,
Atlas
