Negative feedback left for an item purchased elsewhere
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Seller_HT5ZzvPEHI4v5

Negative feedback left for an item purchased elsewhere

A buyer left negative feedback that appears to relate to an item purchased elsewhere - the buyer's comments mention an item that we don't sell. I tried feedback removal, but received the bot response that the feedback wasn't a violation of policy. Opened case 16575821301, but it was also rejected.

Can a mod look into this?

Thanks!

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Tags:Product feedback
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Seller_aNsixtdBpnLRG
In reply to: Seller_HT5ZzvPEHI4v5’s post

you are wasting time trying to resolve this - there are only a couple of reasons for removal or strike thru and that is NOT one of them.

Gotta love this platform for a lack of common sense.

Wait til the AI bot includes that crap in the description it writes for your product - that really bites

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user profile
Manny_Amazon
In reply to: Seller_HT5ZzvPEHI4v5’s post

Hello @Seller_HT5ZzvPEHI4v5,

Thanks for posting to the Forums. I've gone ahead and contacted my partner team and requested their assistance with reviewing this issue. I'll follow up as soon as I hear back from the team.

Regards,

- Manny

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