Submitting Letter of Authorisation but still 'unable to verify'
My seller account has been deactivated for some unknown reason. I was prompted to write a letter of authorisation, which I did to the best of my knowledge and submitted it a few days ago. I have now received a notification saying 'We were unable to verify some of your primary contact information' with bullet points of everything wrong with the letter... however all bullet points seem to be present in the letter so I am unsure why I am getting this message. See below a list of things amazon have said was wrong.
- The business name on the letter of authorization document does not match the business name entered in Seller Central.
- The letter of authorization uploaded is not signed by a legal representative
- The letter of authorization does not authorize the point of contact to manage and transact on behalf of the business.
- The letter of authorization document has expired. The document has to be dated within the last 180 days.
- The letter of authorization gives permission to the point of contact for a limited period only.
- Provide a letter of authorization without a time limit
- The name of the point of contact on the letter of authorization document does not match the name of the point of contact entered in Seller Central.
- The letter of authorization document is unclear or blurred.
Can someone please point out how the below letter is incomplete? My seller name and business match with the ones in the letter also.
POWER TO ACT ON BEHALF OF THE COMPANY
The undersigned Chad Powell Photography (herein after, the “Company”), duly represented by Chad Powell, owner of the company, confirms that myself, Chad Powell is authorised to open a selling on payment account with Amazon Payments UK, accept the User Agreement and other Policies, have access to the selling on Amazon account, and initiate transactions in the name and on behalf of the Company for an unlimited time.Dated 29/12/2023
By: Chad Powell
I really appreciate any help,
Chad
4 replies
Seller_qF0P1GqozpH1K
Are you a sole trader or ltd? im a sole trader and had this problem for a couple of weeks and they asked me for my utr, which i found strange because i already submitted that. But, i sent it in anyway as my letter of authorization and it was approved. Hope this helps.
Ash_AMZ
Hello @Seller_1cymYV4qPUcCE,
This is Ash from amazon and will help you with your questions. Thanks for sharing the above notification on this thread.
It has been understood that you need help on the account reactivation which has been deactivated due to the additional documents verification.
The verification of your identity is required by law for the use of a payment account.
To complete the identity verification please click on the Account Info > Identity Information.
We request you to provide a HMRC document to confirm that the primary contact person registered in Seller Central is a legal representative of the business.
To proceed with your account verification, provide one of the following:
Business verification documents
-- One of the following documents issued by HM Revenue & Customs (HMRC) within the last year:
- Class 2 National Insurance Contributions (NICs) Bill
- Online VAT Certificate
- Self-Assessment notice to complete a tax return
- Letter confirming your Unique Taxpayer Reference (UTR) number
- Self Assessment Statement
- Short Tax Return.
- Pay As You Earn and Self Assessment
- Letter acknowledging business tax registration, addressed to the sole proprietor
If you are unable to provide any of these documents, you can request a Confirmation of Unique Taxpayer Reference letter by calling HMRC and asking for the "Self-Assessment Department". The letter may take two weeks to arrive by mail.
Please click here to learn more on the KYC verifications.
If you have any further questions, please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
Seller_ECKeyBVOrfusz
I regret we have suffered a similar fate, we had the full support of the brand owner in this case Jack Daniels confirming our product was genuine. Amazon simply did not want to know. My suggestion is move away from Amazon go to other platforms that do not interfere with IP rights, they know what they are doing. Eventually Amazon customer base will find your product or as in our case realize that Amazon opposition are selling at a more competitive price only then when it hits Amazon in their pocket will they correct this stupid system and come into line with everyone else
