FBA stock put as defective after having been received in full with no problems showing on shipment
@JiAlex_Amazon @Spencer_Amazon
I need some help please from a mod. I sent in 210 items (across 7 sku's) on FBA shipment FBA15JTQPSBX. The goods were checked in and each item was located in full and the problem tab on the shipment shows there are no problems on the shipment. I then received a message on 23rd December to say my items were defective as I had sent car instruction booklets and to check with my supplier. I supply the goods into Amazon and they are packed in my own secure unit which contains only my stock (I packed the box) - being a Craft retailer I have nothing at all to do with cars. I am having problems sorting this out and the units are still showing defective today.
Case no 10644466722 refers as does case 10666575872 which was started after I phoned Seller Support. The main case (10644466722) suggests I make a missing stock claim - but the stock is not missing as it was all checked in. The other case (10666575872) suggests I recall the stock - but what stock will I get back - will it be mine or will it be car booklets?
Can you please help me with this and get my stock from defective to saleable
2 replies
Seller_zKEt2RiaID5EU
Hi Frame,
If this product is being sold by someone else and is not your listing, it may have been enrolled in the Transparency program, meaning a special label is needed to send it to Amazon.
I say this because that is what happens if you send an item to Amazon without with a transparency label; it is received entirely like usual and then classed as defective under inventory management.
