Hi everyone,

I recently submitted an appeal for a listing issue, but my case was unexpectedly assigned to the Handmade Integrity Team, even though my product is not a handmade item and was never listed in the Handmade category.

Has anyone else experienced this? I’m trying to understand why my appeal is being reviewed by this team when my product has nothing to do with Handmade. Could this be a misclassification issue on Amazon’s end?

Some details about my case:

The product was listed under a regular (non-handmade) category.

I never applied for or registered under Amazon Handmade.

My appeal was related to a different issue (e.g., listing removal, policy violation, etc.).

Amazon’s response specifically mentioned the Handmade Integrity Team reviewing my case.

I’m concerned that this may slow down the appeal process or lead to unnecessary complications. If anyone has insights on why this might be happening or how to redirect my case to the appropriate team, I’d greatly appreciate it.

Thanks in advance for any advice!

Hello Fellow Sellers,

I’m looking for advice regarding a challenge I’m facing with a newly created product listing on Amazon.co.uk. The product has been flagged and restricted under Amazon's policy prohibiting the sale of Pharmacy (P) medicines.

However, the product in question is a General Sales List (GSL) medicine that is already being sold on Amazon by other sellers. It meets all required packaging and labeling standards. As part of my appeal, I’ve already submitted:

A copy of the product leaflet included in the packaging.

Detailed product specifications to confirm its compliance.

Links to NHS website etc.

Despite this, my appeal was rejected on 3 diffrent occasions, and I’m not sure what steps to take next.

Has anyone dealt with similar issues for newly created listings?

Does anyone know how i can escalte this?

Hello, fellow Amazon sellers,

I’m facing a frustrating issue and could use some advice. I’m a registered Amazon seller with a trademark and brand registry. I sell branded chocolates under my own product listing. However, another seller has started selling their own product under my listing.

Customers think they are buying my chocolates, as shown in the pictures, but they end up receiving a different product from the other seller. This is misleading, damaging to my brand, and hurting my business reputation.

I’ve already reported this to Amazon, but their response is slow, and in the meantime, this issue persists.

Has anyone faced a similar problem? What steps did you take to resolve it quickly and effectively? Any tips on how to escalate this with Amazon or prevent it in the future?

Your insights would be greatly appreciated!