Section 3 Violation removed yet account is still deactivated

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Seller_poI29zpU8FeXU

Section 3 Violation removed yet account is still deactivated

We were hit with a section 3 violation that caused us to be deactivated. We submitted our documents as requested by Amazon Support. Fortunately for us we were granted approval to resume selling the ASIN in question, the violation was removed and our account health was , for the most part, restored (268).

Now a couple days later we get a message saying that more information is required....... on a violation that no longer exists and was resolved in our favor. All this and our account still remains deactivated!

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6 replies
Tags:Account Health, Deactivated, Product authenticity, Seller Support, Suspended
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6 replies
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Seller_OvL8C4BJWiuS9

It can be re-opened at any time. Can you provide the additional information?

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Seller_LImVvUWeyiCfQ

user profile
Seller_poI29zpU8FeXU
Now a couple days later we get a message saying that more information is required....... on a violation that no longer exists and was resolved in our favor.
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When it comes to Amazon, one hand never knows what the other is doing.

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Seller_poI29zpU8FeXU
All this and our account still remains deactivated!
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And likely will until you provide the additional information.

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Seller_SgMqxs3wAEuSI

[Moderator Edit: removed personal solicitations]

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user profile
Emet_Amazon

Hello @Seller_poI29zpU8FeXU,

Thank you for posting your concerns with your account deactivation.

user profile
Seller_poI29zpU8FeXU
We were hit with a section 3 violation that caused us to be deactivated. We submitted our documents as requested by Amazon Support. Fortunately for us we were granted approval to resume selling the ASIN in question, the violation was removed and our account health was , for the most part, restored (268).
View post

You mentioned this issue was previously resolved. Can you advise on what the original issue was and when it was resolved, did you receive a notification upon its original resolution? Do you have any cases where you reached out or received communication on this situation? Can you advise on the ASIN you were encountering this situation on?

user profile
Seller_poI29zpU8FeXU
Now a couple days later we get a message saying that more information is required....... on a violation that no longer exists and was resolved in our favor. All this and our account still remains deactivated!
View post

Can you provide the most recent notification you received requesting more information? Depending on the situation, we may need additional document an explanation of how you will ensure compliance moving forward. Once I have more information on your situation I can provide more guidance moving forward.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.

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