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Lag in inventory figure with new inventory layout?
Hi, is there a lag here? Each time I check my stock after a sale the inventory seems to take a while before it reduces down. I am constantly confused about my stock holding because of the lag, and it only started happening when Amazon launched the new inventory layout a few weeks back. Is anyone else seeing this issue? I sold 7 units of an ASIN last night, and still now those units are showing in inventory, but I am showing as no units available to the customer. This is defintely causing me lost sales. Interestingly when this happens I am losing the buy box to Amazon even though I am £2 cheaper, could be a conincidence?...
5 replies
Ezra_Amazon
Hi @Seller_PAoOCZ5pKszVP,
We're not aware of any changes that could've caused this issue. Have you contacted Seller Support about it? Give them the SKU too, it'll help them look into it.
Let me know what you find out, Ezra.
Ezra_Amazon
Hi @Seller_PAoOCZ5pKszVP,
The partner team has informed me that there can be delays of up to 15 minutes between systems. So the Manage Inventory page might be showing information that's up to 15 minutes behind the live version.
To help them look into this specific case a bit further, it'd be great if you could provide an ASIN that you're seeing an issue with. With this, the team can dig deeper.
Thank you, Ezra
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