Account reactivation vat
Hi everyone,
I’m posting here out of frustration and in the hope someone from Amazon or the community can help.
My Amazon UK account for Jactz Ltd has been deactivated due to a VAT establishment issue, and despite being fully compliant and submitting all required documents, I’ve had no response from Amazon for months.
I’ve submitted:
All VAT returns
Proof of UK business establishment (address, bank statements)
My UK VAT registration details
I’ve sent this to vatsubmit@amazon.com three times this week, with the most recent email sent today (21 July). Still, I’ve received no reply, no acknowledgment, and no progress.
Every attempt to open a case in Seller Central gets ignored or closed without resolution. It’s severely impacting my business, and I just need to know whether my documents are even being reviewed.
Has anyone been through this and managed to get a real response?
Any advice on how to escalate or get eyes on this?
Thanks,
Jactz Ltd
2 replies
Seller_ozGg7zcqUTVCa
Hi@Seller_FiMioezec3g2d,
We’re in the same situation. We sent the documents to the same email address six days ago, and no update yet. Have you received any update so far?
Abella_Amazon
Hello @Seller_FiMioezec3g2d,
This is Abella from Amazon to assist you.
I understand your concern in regards with the account deactivation.
I appreciate that you have provided all the requested documents. However, for better understanding of the issue, I would request you to share the first performance notification that you received from the team at the time of account deactivation.
Once I have this information, I'll be better equipped to guide you through potential solutions or next steps.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
