I am frustrating about bank account verification, anyone who can help ?
My account backend shows all the time, saying "my account needs bank verification" in accordance with consumer act.
When I click bank account verification, it directs another page saying "You don't have the rights to perform this action".
I tried to click "account information - manage deposit method", the same issues happen again.
I tried to clean the cookies and change the browser, no result.
I also tried to open a case and even call the seller performance team, and still no result.
Now the consumer act is coming soon, who can tell me what should I do ?
Anyone who come across the same problem ?
Thanks in advance
4 replies
Emet_Amazon
Hello @lyongsment_US,
Thank you for your post regarding bank account verification and the inability to update this information.
My account backend shows all the time, saying "my account needs bank verification" in accordance with consumer act.
When I click bank account verification, it directs another page saying "You don't have the rights to perform this action".
As you mentioned having a lack of rights to perform the updates, I would advised reviewing our bank account and credit card information for your seller account help page, as we do mention that only the primary account owner can change payment related information.
Are you the primary account owner or a secondary user? If you are not the primary account owner, they will need to preform these updates to complete this verification.
If you are the primary account owner, I would suggest providing examples or screenshots so that we can look into any potential issues you may have encountered.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @lyongsment_US,
I appreciate the quick follow up, and including the screenshot of the issues you’re seeing.
I am the primary account owner, not the secondary user.
By the way, I have already opened a case and also contacted to the performance team twice, and no result till now.
My goal is to give you further assistance.
As it does appear the current situation exceeds our ability to assist in this space, I have forwarded your information to continue researching this matter further.
I appreciate you providing updates about your account. Please continue to post any relevant information in relation to this topic so it can be addressed at a later time.
Emet.
