Could any one help please I am not sure what to do next and SS are no help.
A customer opened a return request
Reason for return-Purchased in addition to other things, decided not to give to daughter in the end, sorry for any inconvenience caused
The item came back yesterday a very expensive box of lego
1.All mini figures are missing
2.There is a large number of pieces missing. (155 in all)
3.All the inner bags have been opened and resealed with tape.
4.A Dangerous sharp item was found in one of the bags.
5.An attempt was made to reseal the box with glue but this failed.
6.The instuction booklet is all ripped and an attempt has been made to reseal this to make it look still new.
7.All the stickers have been used from the attached booklet.
I opened a case with Amazon Case id 10682699242 to seek advice and all I got was try the T safe.
This is FBM order and I have read that if I give a refund I can not process a claim??
I have wrote to the customer expressing my concerns and maybe they have made a mistake and returned the wrong item. My other major concern is there was a very sharp large drawing pin in one of the packets and it worrys me that had I not checked the return over properly and just put this item back into stock a child could have got injured.Should I report this to the police as the customer really tried hard to make the item look new again.
Any advice is more than welcome.
Thanks in advance
Could any one help please I am not sure what to do next and SS are no help.
A customer opened a return request
Reason for return-Purchased in addition to other things, decided not to give to daughter in the end, sorry for any inconvenience caused
The item came back yesterday a very expensive box of lego
1.All mini figures are missing
2.There is a large number of pieces missing. (155 in all)
3.All the inner bags have been opened and resealed with tape.
4.A Dangerous sharp item was found in one of the bags.
5.An attempt was made to reseal the box with glue but this failed.
6.The instuction booklet is all ripped and an attempt has been made to reseal this to make it look still new.
7.All the stickers have been used from the attached booklet.
I opened a case with Amazon Case id 10682699242 to seek advice and all I got was try the T safe.
This is FBM order and I have read that if I give a refund I can not process a claim??
I have wrote to the customer expressing my concerns and maybe they have made a mistake and returned the wrong item. My other major concern is there was a very sharp large drawing pin in one of the packets and it worrys me that had I not checked the return over properly and just put this item back into stock a child could have got injured.Should I report this to the police as the customer really tried hard to make the item look new again.
Any advice is more than welcome.
Thanks in advance
This is terrible. Hopefully you took photos of the opened/resealed packages, the instruction booklet and the resealed box etc. and evidence of missing pieces ( a bit difficult I know, but maybe the weight of the returned item ?). This is all proof that they have not returned it in the same condition as when sent.
As an FBM seller you'll have the option of issuing a partial refund which seems appropriate in this case, maybe refund 10% noting your reasoning and wait for the customer to scream to customer services, then you'll have the opportunity to present your evidence.
Although there has been a theft it's unlikely the police would be interested.
Could any one help please I am not sure what to do next and SS are no help.
A customer opened a return request
Reason for return-Purchased in addition to other things, decided not to give to daughter in the end, sorry for any inconvenience caused
The item came back yesterday a very expensive box of lego
1.All mini figures are missing
2.There is a large number of pieces missing. (155 in all)
3.All the inner bags have been opened and resealed with tape.
4.A Dangerous sharp item was found in one of the bags.
5.An attempt was made to reseal the box with glue but this failed.
6.The instuction booklet is all ripped and an attempt has been made to reseal this to make it look still new.
7.All the stickers have been used from the attached booklet.
I opened a case with Amazon Case id 10682699242 to seek advice and all I got was try the T safe.
This is FBM order and I have read that if I give a refund I can not process a claim??
I have wrote to the customer expressing my concerns and maybe they have made a mistake and returned the wrong item. My other major concern is there was a very sharp large drawing pin in one of the packets and it worrys me that had I not checked the return over properly and just put this item back into stock a child could have got injured.Should I report this to the police as the customer really tried hard to make the item look new again.
Any advice is more than welcome.
Thanks in advance
Could any one help please I am not sure what to do next and SS are no help.
A customer opened a return request
Reason for return-Purchased in addition to other things, decided not to give to daughter in the end, sorry for any inconvenience caused
The item came back yesterday a very expensive box of lego
1.All mini figures are missing
2.There is a large number of pieces missing. (155 in all)
3.All the inner bags have been opened and resealed with tape.
4.A Dangerous sharp item was found in one of the bags.
5.An attempt was made to reseal the box with glue but this failed.
6.The instuction booklet is all ripped and an attempt has been made to reseal this to make it look still new.
7.All the stickers have been used from the attached booklet.
I opened a case with Amazon Case id 10682699242 to seek advice and all I got was try the T safe.
This is FBM order and I have read that if I give a refund I can not process a claim??
I have wrote to the customer expressing my concerns and maybe they have made a mistake and returned the wrong item. My other major concern is there was a very sharp large drawing pin in one of the packets and it worrys me that had I not checked the return over properly and just put this item back into stock a child could have got injured.Should I report this to the police as the customer really tried hard to make the item look new again.
Any advice is more than welcome.
Thanks in advance
Could any one help please I am not sure what to do next and SS are no help.
A customer opened a return request
Reason for return-Purchased in addition to other things, decided not to give to daughter in the end, sorry for any inconvenience caused
The item came back yesterday a very expensive box of lego
1.All mini figures are missing
2.There is a large number of pieces missing. (155 in all)
3.All the inner bags have been opened and resealed with tape.
4.A Dangerous sharp item was found in one of the bags.
5.An attempt was made to reseal the box with glue but this failed.
6.The instuction booklet is all ripped and an attempt has been made to reseal this to make it look still new.
7.All the stickers have been used from the attached booklet.
I opened a case with Amazon Case id 10682699242 to seek advice and all I got was try the T safe.
This is FBM order and I have read that if I give a refund I can not process a claim??
I have wrote to the customer expressing my concerns and maybe they have made a mistake and returned the wrong item. My other major concern is there was a very sharp large drawing pin in one of the packets and it worrys me that had I not checked the return over properly and just put this item back into stock a child could have got injured.Should I report this to the police as the customer really tried hard to make the item look new again.
Any advice is more than welcome.
Thanks in advance
This is terrible. Hopefully you took photos of the opened/resealed packages, the instruction booklet and the resealed box etc. and evidence of missing pieces ( a bit difficult I know, but maybe the weight of the returned item ?). This is all proof that they have not returned it in the same condition as when sent.
As an FBM seller you'll have the option of issuing a partial refund which seems appropriate in this case, maybe refund 10% noting your reasoning and wait for the customer to scream to customer services, then you'll have the opportunity to present your evidence.
Although there has been a theft it's unlikely the police would be interested.
This is terrible. Hopefully you took photos of the opened/resealed packages, the instruction booklet and the resealed box etc. and evidence of missing pieces ( a bit difficult I know, but maybe the weight of the returned item ?). This is all proof that they have not returned it in the same condition as when sent.
This is terrible. Hopefully you took photos of the opened/resealed packages, the instruction booklet and the resealed box etc. and evidence of missing pieces ( a bit difficult I know, but maybe the weight of the returned item ?). This is all proof that they have not returned it in the same condition as when sent.
As an FBM seller you'll have the option of issuing a partial refund which seems appropriate in this case, maybe refund 10% noting your reasoning and wait for the customer to scream to customer services, then you'll have the opportunity to present your evidence.
Although there has been a theft it's unlikely the police would be interested.
As an FBM seller you'll have the option of issuing a partial refund which seems appropriate in this case, maybe refund 10% noting your reasoning and wait for the customer to scream to customer services, then you'll have the opportunity to present your evidence.
Although there has been a theft it's unlikely the police would be interested.