Hello,

I have been trying to get ungated for a brand for over two months now. My invoice has repeatedly been rejected with no explanation, however today I received this response:

We cannot accept this invoice because we are unable to verify the transaction with the supplier. Documents must be authentic and unaltered in order to be verified.

I purchased 10 units directly from the brand, the invoice meets all the requirements for brand approval and shows the brand's address/contact information etc. I also have authorisation from the brand to sell their products in the form of a LOA, which has also been repeatedly rejected.

I have so much stock that has been sitting in my warehouse for months and I am now looking at other options to liquidate this stock as getting brand approval seems hopeless.

Please can this be investigated?

Case ID: 9964257572

Hello,

I've provided an invoice for brand approval which meets all the requirements and a LOA from the brand owner, and they're being rejected with no explanation.

Please can this be investigated? @Seller_Huz6FT08OxHAR @Seller_TSXM2A5nxWSuH@Spencer_Amazon

Case ID: 9828031302

Hello

Amazon rejected our brand registry and Amazon said that

"Hello from Amazon Brand Registry Support,

We understand that you have contacted us with a brand registry application request for brand "".

We are unable to approve your application at this time for the following reason:

Brand Registry application needs to be submitted by the trademark owner.

If you are an authorized agent of the brand, please first have the actual trademark owner enroll their brand into Brand Registry with their account. Once the brand is approved, the brand owner can add your account as an authorized user."

Here is the Case ID 16827492971 @Seller_z3k8APxGfbQEK@Seller_Huz6FT08OxHAR@Seller_mIRnuhdx7l5sN@Seller_j9Bd91CW3ZVpr@Seller_XUNeUuvrQDpgPcould you please review the case and provide us with the exact reason for the application rejection?

Thanks

The Mega Outlet