Account Deactivation Under Section 3 - No Response from Amazon After Submission of Appeal
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Seller_vMsM68j09NoLI

Account Deactivation Under Section 3 - No Response from Amazon After Submission of Appeal

Hi everyone,

I’m reaching out here because I’m feeling completely stuck and would appreciate any insights or advice.

Two weeks ago, my Amazon seller account was deactivated under Section 3. I immediately submitted my appeal along with all the requested invoices and documents to address the issue. However, since then, I haven’t received any response or update from Amazon regarding the status of my appeal.

This is especially frustrating because we’re now in the critical part of Q4, and my business is at a standstill. I’ve tried contacting support multiple times, but I’ve only received generic responses that don’t clarify the situation.

I’m selling on the EU market—has anyone else faced a similar issue recently? If so, were you able to get it resolved, and is there anything specific I can do to speed things up? At this point, I’m feeling quite helpless as each day goes by without resolution.

Any advice or shared experiences would be incredibly helpful. Thanks in advance!

Best Regards.

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4 replies
Tags:Account Health, Seller Support
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Seller_aYx78q7yYFgOQ

Hi there,

This sounds like a tough situation, especially during such a crucial time like Q4. Unfortunately, delays like this aren’t uncommon when dealing with Section 3 deactivations.

To speed things up, you might consider escalating your case through Amazon’s higher-level support, such as writing directly to escalations-email or even jeff[at]amazon.com for more attention. Some sellers have had success with this.

For more tailored advice or insights on handling this specific type of deactivation and how to move forward effectively, feel free to reach out directly—I’ve dealt with similar situations and might be able to share some actionable tips.

Best of luck!

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Selina_Amazon

Hello @Seller_vMsM68j09NoLI,

Thank you for your message. My name is Selina and I´ll be assisting you with the query.

I´ve passed your question to the Account Health Support team and someone from that team will reach out to you shortly to assist you with your issue.

Many thanks,

Selina

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