Amazon refusing to accept invoice
Hi All - looking for a little bit of help here. Around 6 weeks ago I received a product inauthenticity complaint, have since provided all invoices, letter of authorization from the brand etc....
The invoice is repeatedly rejected with the internal team stating that they are unable to verify the Supplier. The kicker is....the Supplier actually owns the brand that I am selling, which I have also provided proof of.
I have been going around in circles for weeks with this with no progression, can anyone advise?
I have spoken with the person who's contact details are on the invoice and they have also stated no one from Amazon has tried to contact her via mail or phone. Is there anything I can do to escalate this? seller support and the account health team are useless.
Thanks in advance
Amazon refusing to accept invoice
Hi All - looking for a little bit of help here. Around 6 weeks ago I received a product inauthenticity complaint, have since provided all invoices, letter of authorization from the brand etc....
The invoice is repeatedly rejected with the internal team stating that they are unable to verify the Supplier. The kicker is....the Supplier actually owns the brand that I am selling, which I have also provided proof of.
I have been going around in circles for weeks with this with no progression, can anyone advise?
I have spoken with the person who's contact details are on the invoice and they have also stated no one from Amazon has tried to contact her via mail or phone. Is there anything I can do to escalate this? seller support and the account health team are useless.
Thanks in advance
3 replies
Seller_eUkzExPEgQOjm
Will yo be accepting charlotte tillburys own websites invoice?
Regards
Yum Traders LLC
Seller_76AUwmqvSyRIM
Was it a trade only invoice or a retail invoice? If the former, it should be accepted. If the latter, it’s unlikely to be accepted as it’s not an acceptable supply chain.
Seller_zJBycRNVjmT8H
I had the same problem just keep submitting the invoices at different times untill accepted mine was accepted on a Sunday Morning took over 2 weeks of submitting them
Amazon refusing to accept invoice
Hi All - looking for a little bit of help here. Around 6 weeks ago I received a product inauthenticity complaint, have since provided all invoices, letter of authorization from the brand etc....
The invoice is repeatedly rejected with the internal team stating that they are unable to verify the Supplier. The kicker is....the Supplier actually owns the brand that I am selling, which I have also provided proof of.
I have been going around in circles for weeks with this with no progression, can anyone advise?
I have spoken with the person who's contact details are on the invoice and they have also stated no one from Amazon has tried to contact her via mail or phone. Is there anything I can do to escalate this? seller support and the account health team are useless.
Thanks in advance
Amazon refusing to accept invoice
Hi All - looking for a little bit of help here. Around 6 weeks ago I received a product inauthenticity complaint, have since provided all invoices, letter of authorization from the brand etc....
The invoice is repeatedly rejected with the internal team stating that they are unable to verify the Supplier. The kicker is....the Supplier actually owns the brand that I am selling, which I have also provided proof of.
I have been going around in circles for weeks with this with no progression, can anyone advise?
I have spoken with the person who's contact details are on the invoice and they have also stated no one from Amazon has tried to contact her via mail or phone. Is there anything I can do to escalate this? seller support and the account health team are useless.
Thanks in advance
Amazon refusing to accept invoice
Hi All - looking for a little bit of help here. Around 6 weeks ago I received a product inauthenticity complaint, have since provided all invoices, letter of authorization from the brand etc....
The invoice is repeatedly rejected with the internal team stating that they are unable to verify the Supplier. The kicker is....the Supplier actually owns the brand that I am selling, which I have also provided proof of.
I have been going around in circles for weeks with this with no progression, can anyone advise?
I have spoken with the person who's contact details are on the invoice and they have also stated no one from Amazon has tried to contact her via mail or phone. Is there anything I can do to escalate this? seller support and the account health team are useless.
Thanks in advance
3 replies
3 replies
Seller_eUkzExPEgQOjm
Will yo be accepting charlotte tillburys own websites invoice?
Regards
Yum Traders LLC
Seller_76AUwmqvSyRIM
Was it a trade only invoice or a retail invoice? If the former, it should be accepted. If the latter, it’s unlikely to be accepted as it’s not an acceptable supply chain.
Seller_zJBycRNVjmT8H
I had the same problem just keep submitting the invoices at different times untill accepted mine was accepted on a Sunday Morning took over 2 weeks of submitting them
Seller_eUkzExPEgQOjm
Will yo be accepting charlotte tillburys own websites invoice?
Regards
Yum Traders LLC
Seller_eUkzExPEgQOjm
Will yo be accepting charlotte tillburys own websites invoice?
Regards
Yum Traders LLC
Seller_76AUwmqvSyRIM
Was it a trade only invoice or a retail invoice? If the former, it should be accepted. If the latter, it’s unlikely to be accepted as it’s not an acceptable supply chain.
Seller_76AUwmqvSyRIM
Was it a trade only invoice or a retail invoice? If the former, it should be accepted. If the latter, it’s unlikely to be accepted as it’s not an acceptable supply chain.
Seller_zJBycRNVjmT8H
I had the same problem just keep submitting the invoices at different times untill accepted mine was accepted on a Sunday Morning took over 2 weeks of submitting them
Seller_zJBycRNVjmT8H
I had the same problem just keep submitting the invoices at different times untill accepted mine was accepted on a Sunday Morning took over 2 weeks of submitting them
