How can I claim insurance when package damaged in shipping
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Seller_rGZjphVrbdfzS

How can I claim insurance when package damaged in shipping

Hi,

I am a seller of a hazmat product on Amazon. I shipped my package following Amazon standards and bought the shipping label from Amazon for insurance. However, my customers reported that they received a damaged package. As a result, Amazon automatically debited my funds and refunded the customer. How can I get reimbursed for the damaged item in this situation?

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Quincy_Amazon
In reply to: Seller_rGZjphVrbdfzS’s post

Hello @Seller_rGZjphVrbdfzS

Thank you for posting your inquiry to the Forums.

In this case, I would suggest opening a claim with the carrier that was used to inform that the package was damaged in transit. This help page provides guidance on optional coverage for loss or damage for various carriers under buy shipping services.

Regards,

Quincy_Amazon

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