Unable to verify bank account

conversación.i have been dealing with this problem.since January 27. I can verify my bank account since was my first name and two last names they ask for second name ok I updated with my bank. Now I'm submitting my pdf statement since January 31 every single day. But nothing. You call customer service nothing g happen just same conversation do it with me I will guide you. But every day is the same. I have 2 weeks with my account deactivate I cant get the money I have available because no bank account assigned since my bank account couldn't be verified.

I'm tired about this.