FBM Refund Issued for Order Not Received
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Seller_p8Cq5ue54ev5X

FBM Refund Issued for Order Not Received

I have received 2 refund notices within the past week due to "Order Not Received" even though the tracking clearly shows that packages were delivered days ago. I purchased shipping through Amazon. Is there anything I can do to dispute these refunds to not have to take the loss? Any advice is much appreciated!

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Seller_f4a7xAPCCSMqD
In reply to: Seller_p8Cq5ue54ev5X’s post

Are these refunds being issued because of A-Z claims or because you are using CSBA?

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Veronica_Amazon
In reply to: Seller_p8Cq5ue54ev5X’s post

Hello @Seller_p8Cq5ue54ev5X! Happy to see that your claims were granted! That's great! Although I cannot confirm the reason for the reimbursement amount, you do have the option to inquire about that via the claim via the 'Manage SAFE-T Claims' page on Seller Central. Click the 'view message' option against your claim, this will provide you with details of your correspondence with an associate who reviewed your claim, and you can reply with your inquiry regarding the reimbursement amount.

Kindest regards,

Veronica_Amazon

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