Proactive messages restricted permanently
Hi there,
I’ve managed to get my messaging facility blocked, permanently.
This happened because I was using [important] to get messages through to customers who had opted out of receiving messages because I wanted to find out why they were returning products.
I initially got a temporary 30 day ban but I did it again and this has led to a permanent ban without any way to appeal. Completely my own fault obviously!
Has this happened to anybody else?
I know it’s a long shot but any ideas how I might get the restriction lifted even if I don’t deserve it?
Thanks,
Lee
4 replies
Seller_Rds42gzScDQFa
I think you already know the answer. I never message customers apart from replying to messages they have sent.
Seller_cDarHnP6PRJ0v
Hello @Yellow_Road,
As per the information provided I understand that you have violated the policy of buyer and seller messaging and then the privilege of sending message has been taken away from you, and you need help to get back the privilege.
Since this is the second time which has happened to you and you have admitted the same, you need to write a strong action plan to get back the messaging privilege, below are some point which will help you to construct a strong action plan:
Root Cause - Do you understand the Buyer Seller Messaging policies? Do you understand how your business practices directly violated Amazon’s policies? Why did you use such practices?
Corrective Measure - What have you done to rectify the issue at that time?
Preventive Measure - What are the proactive steps you are implementing which ensure that the same will not happen in the near future? Explain the plan clearly and step by step.
Note - Kindly refrain from using this method or else Amazon might also take down your selling privileges and then you will not be able to sell on Amazon.
Make sure you implement the changes before providing the Plan of action.
Good Luck,
Dhoni
