Incorrect Food and Product Safety Issue for EU - Only sell in UK
Hi, looking for some help.
We had a product which we have been selling for almost 2 years without any issues. All the relevant safety documents were provided when initially listed and the listing was approved for sale. We only had the item listed in the UK marketplace.
For some reason, we received a performance notification from amazon.de (Germany) stating the listing has been removed due to a product safety issue, they are now asking us for EU conformity documents. We appealed the decision stating that we have never and do not intend to sell in the Germany or any EU marketplaces and have even provided all the safety certification as this product has CE certification. We only want to sell in the UK in which this item is not restricted, we have reviewed all the policies. There are many similar products which are currently selling.
Because of this our listing has also been removed from the UK marketplace which we believe is an error.
Seller support are not helpful we have sent everything but we get the same replies without any review.
Please could you help me get the listing reinstated in the UK marketplace as this product complies with all UK regulations - we have UKCA certification which was also sent in.
Incorrect Food and Product Safety Issue for EU - Only sell in UK
Hi, looking for some help.
We had a product which we have been selling for almost 2 years without any issues. All the relevant safety documents were provided when initially listed and the listing was approved for sale. We only had the item listed in the UK marketplace.
For some reason, we received a performance notification from amazon.de (Germany) stating the listing has been removed due to a product safety issue, they are now asking us for EU conformity documents. We appealed the decision stating that we have never and do not intend to sell in the Germany or any EU marketplaces and have even provided all the safety certification as this product has CE certification. We only want to sell in the UK in which this item is not restricted, we have reviewed all the policies. There are many similar products which are currently selling.
Because of this our listing has also been removed from the UK marketplace which we believe is an error.
Seller support are not helpful we have sent everything but we get the same replies without any review.
Please could you help me get the listing reinstated in the UK marketplace as this product complies with all UK regulations - we have UKCA certification which was also sent in.
5 replies
Seller_qCKjollRTZq1o
@Sarah_Amzn@Winston_Amazon
Please could you have a look into this and help me remove this violation as it does not apply to me. The ASIN is not listed in the EU/Germany marketplace and we never intend to sell there. We would just like our listing to be reinstated in the UK marketplace.
We believe the device has been wrongfully classed as a medical device, This is untrue, this does not require a prescription or medical/professional supervision for application or use, this device not contain any medical products or ingredients. We provided images of the product and the user manual to show this with CE safety mark on the packaging and certification provided as well all the safety testing documentation.
Case ID 10852741592
Thank you!
Sarah_Amzn
Hello @Seller_qCKjollRTZq1o,
This is Sarah with Amazon.
I checked with the partner team and they informed me that there is currently an open case in Pending Merchant Action (Case 10852625822).
Please continue working with our internal team through this Case ID, as I cannot initiate a new investigation while one is already ongoing.
Best regards,
Sarah.
Incorrect Food and Product Safety Issue for EU - Only sell in UK
Hi, looking for some help.
We had a product which we have been selling for almost 2 years without any issues. All the relevant safety documents were provided when initially listed and the listing was approved for sale. We only had the item listed in the UK marketplace.
For some reason, we received a performance notification from amazon.de (Germany) stating the listing has been removed due to a product safety issue, they are now asking us for EU conformity documents. We appealed the decision stating that we have never and do not intend to sell in the Germany or any EU marketplaces and have even provided all the safety certification as this product has CE certification. We only want to sell in the UK in which this item is not restricted, we have reviewed all the policies. There are many similar products which are currently selling.
Because of this our listing has also been removed from the UK marketplace which we believe is an error.
Seller support are not helpful we have sent everything but we get the same replies without any review.
Please could you help me get the listing reinstated in the UK marketplace as this product complies with all UK regulations - we have UKCA certification which was also sent in.
Incorrect Food and Product Safety Issue for EU - Only sell in UK
Hi, looking for some help.
We had a product which we have been selling for almost 2 years without any issues. All the relevant safety documents were provided when initially listed and the listing was approved for sale. We only had the item listed in the UK marketplace.
For some reason, we received a performance notification from amazon.de (Germany) stating the listing has been removed due to a product safety issue, they are now asking us for EU conformity documents. We appealed the decision stating that we have never and do not intend to sell in the Germany or any EU marketplaces and have even provided all the safety certification as this product has CE certification. We only want to sell in the UK in which this item is not restricted, we have reviewed all the policies. There are many similar products which are currently selling.
Because of this our listing has also been removed from the UK marketplace which we believe is an error.
Seller support are not helpful we have sent everything but we get the same replies without any review.
Please could you help me get the listing reinstated in the UK marketplace as this product complies with all UK regulations - we have UKCA certification which was also sent in.
Incorrect Food and Product Safety Issue for EU - Only sell in UK
Hi, looking for some help.
We had a product which we have been selling for almost 2 years without any issues. All the relevant safety documents were provided when initially listed and the listing was approved for sale. We only had the item listed in the UK marketplace.
For some reason, we received a performance notification from amazon.de (Germany) stating the listing has been removed due to a product safety issue, they are now asking us for EU conformity documents. We appealed the decision stating that we have never and do not intend to sell in the Germany or any EU marketplaces and have even provided all the safety certification as this product has CE certification. We only want to sell in the UK in which this item is not restricted, we have reviewed all the policies. There are many similar products which are currently selling.
Because of this our listing has also been removed from the UK marketplace which we believe is an error.
Seller support are not helpful we have sent everything but we get the same replies without any review.
Please could you help me get the listing reinstated in the UK marketplace as this product complies with all UK regulations - we have UKCA certification which was also sent in.
5 replies
5 replies
Seller_qCKjollRTZq1o
@Sarah_Amzn@Winston_Amazon
Please could you have a look into this and help me remove this violation as it does not apply to me. The ASIN is not listed in the EU/Germany marketplace and we never intend to sell there. We would just like our listing to be reinstated in the UK marketplace.
We believe the device has been wrongfully classed as a medical device, This is untrue, this does not require a prescription or medical/professional supervision for application or use, this device not contain any medical products or ingredients. We provided images of the product and the user manual to show this with CE safety mark on the packaging and certification provided as well all the safety testing documentation.
Case ID 10852741592
Thank you!
Sarah_Amzn
Hello @Seller_qCKjollRTZq1o,
This is Sarah with Amazon.
I checked with the partner team and they informed me that there is currently an open case in Pending Merchant Action (Case 10852625822).
Please continue working with our internal team through this Case ID, as I cannot initiate a new investigation while one is already ongoing.
Best regards,
Sarah.
Seller_qCKjollRTZq1o
@Sarah_Amzn@Winston_Amazon
Please could you have a look into this and help me remove this violation as it does not apply to me. The ASIN is not listed in the EU/Germany marketplace and we never intend to sell there. We would just like our listing to be reinstated in the UK marketplace.
We believe the device has been wrongfully classed as a medical device, This is untrue, this does not require a prescription or medical/professional supervision for application or use, this device not contain any medical products or ingredients. We provided images of the product and the user manual to show this with CE safety mark on the packaging and certification provided as well all the safety testing documentation.
Case ID 10852741592
Thank you!
Seller_qCKjollRTZq1o
@Sarah_Amzn@Winston_Amazon
Please could you have a look into this and help me remove this violation as it does not apply to me. The ASIN is not listed in the EU/Germany marketplace and we never intend to sell there. We would just like our listing to be reinstated in the UK marketplace.
We believe the device has been wrongfully classed as a medical device, This is untrue, this does not require a prescription or medical/professional supervision for application or use, this device not contain any medical products or ingredients. We provided images of the product and the user manual to show this with CE safety mark on the packaging and certification provided as well all the safety testing documentation.
Case ID 10852741592
Thank you!
Sarah_Amzn
Hello @Seller_qCKjollRTZq1o,
This is Sarah with Amazon.
I checked with the partner team and they informed me that there is currently an open case in Pending Merchant Action (Case 10852625822).
Please continue working with our internal team through this Case ID, as I cannot initiate a new investigation while one is already ongoing.
Best regards,
Sarah.
Sarah_Amzn
Hello @Seller_qCKjollRTZq1o,
This is Sarah with Amazon.
I checked with the partner team and they informed me that there is currently an open case in Pending Merchant Action (Case 10852625822).
Please continue working with our internal team through this Case ID, as I cannot initiate a new investigation while one is already ongoing.
Best regards,
Sarah.
