How to report the attack of Amazon VC account?
I tried various methods, opened many cases but couldn’t report it. Amazon seller support also cannot provide a way to report. The other party is a hidden attack. The attacker does not leave any information on the front-end page of Amazon, but there are operation logs on Amazon’s server. This was confirmed with Amazon Seller Manager.
How do I report an attacker? How can I get Amazon support? How can I safeguard my legitimate interests?
15 replies
Seller_7aZXRXdvexX4M
What do these attacks consist of exactly?
Seller_qz1y4XweLE9SO
Are these attacks via keywords?
If so… click on the magnifying glass, and type in: keywords
It will bring up lots of threads on this issue.
Seller_qQ3EhmzxpU1wO
My product has registered brand trademarks and has copyrights, but I have been attacked. I don’t know if Amazon protects intellectual property?
I have to deal with these malicious attackers every day. They have led to serious losses, and it is difficult for me to operate normally. My time and energy are used to deal with their attacks, rather than improving my service better service buyers. I postpone the new products of my novel patent because I worry that the new products will be attacked again.
Seller_qQ3EhmzxpU1wO
I opened CASE again today to try to communicate, there is a seller support person who is very good, he is more responsible than the person I met before. He checked the issue for me, he could understand that I was attacked by a VC account, he told me that Amazon only has one reporting channel, but I was worried because that Amazon’s only reporting channel seemed not very efficient and understanding.
I would like to know, is there any contact information of Amazon related professional team? I can pass on my report for them to process.
Atlas_Amazon
Hello @Strict_selection_of
Atlas from Amazon here! I understand you are encountering issues on your account.
I understand you have some intellectual property that may have been infringed upon. Are you the creator of the listing itself? If so, what brand did you have the listing under? Which attributes did you observe a change in that raised this concern for you? In what way were they changed? Have you been able to keep a timeline of when you noticed these changes? For your registered trademarks, have you been established with Brand Registry?
With these types of situation, there is a lot of detail that is going to be needed regarding the situation for our teams to be able to do a proper look into the situation. If you have any additional questions or updates to share, please refer back here so we may continue to assist!
Your friend,
Atlas
