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Ungating Max Factor
I've provided Amazon with a valid invoice from Notino for the purchase of 10 units. I know many others who have used them to ungate before. However I've been declined about 10 times in a row. I've even show in person product photos and bank statements but still declined. What else can I even do??
3 replies
Seller_ZJhFeE3tNKzfh
See this new Help Page from amazon - Introduction to Invoice Requirements.
They now state this line...
The following will not be accepted for review.
- Retail receipts, online order confirmations, packing slips, bill of lading documents, or any purchase document that is not an invoice from the product manufacturer or an authorized distributor.
While others may have been ungated in the past - this doesn't seem to be the case anymore - at least not without getting a member of approval team who doesn't know what they are doing.
Seller_QuM1AZgzfU9x4
In addition to the above post, ungating can still be declined even with valid invoices.
Seller_LcagqFviUDtzi
Ive had the same problem, ordered 3 different brands under the same order and same invoice, got ungated first time with the other 2 brands but they keep rejecting me for max factor and are saying :
We have reviewed the documentation that you provided and were not able to verify the listed supplier information.
Please send documentation that includes the required supplier information.
We require the following documents and information from your supplier's supplier:
-- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier's supplier that were issued in the last 365 days.
-- If you are not the brand owner, provide an authorization letter and a complete set of documentation to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and your business license or personal identity card.
The documents that you send must include:
-- Contact information for your supplier's supplier, including their name, phone number, address, email, and website.
-- A description of the item.
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