INR buyer loses claim with buy shipping... now what?
Sold an item with buy shipping. Showed dropped off at front desk to an apt building. Buyer claimed non-receipt. We instructed them to file a claim and Amazon would refund them (per Amazon buy shipping guideline). Buyer loses claim and now they are still contacting us for a refund…
Tell them to contact Amazon? Or what?
2 replies
Seller_OvL8C4BJWiuS9
It's a catch 22, you can refund and just be done or don't and risk the negative feedback. I would mark no response needed to any messages though.
Danny_Amazon
Hello @Seller_1ZjQmvBmVkYSs- appreciate you posting! I would agree with @Seller_OvL8C4BJWiuS9that it is your decision on what to instruct the buyer, though I will share these Customer Service guidelines in case they prove useful, along with this information on posting a public reply to feedback, should that come to pass.
Let me know if I can help answer any other questions on this!
