Why CANCLE button of Remove order is GREY and can not Click "CANCEL" again?
Hello, AMZ
When I found that there are a few REMOVE ORDERS, Within 3 hours, then I click :Cancel button;
Then the Remove orders can not cancle, and the CANCLE button is GREY! For example:
I asked seller support, seller support tolld me, Once the Remove orders created, the orders will be can not cancelled??? Who make this unreasonable Policy, or I am highly suspected, It is amazon internal employess MANUAL accelreat the remove process, Because according to my experience,
One the Remove orders created, within 3- 5days, you can click: Cancle button ,then the Remove orders can Cancel. For Example, The remove orders:
But if Amazon internal guy created Remove orders, they can MANULA ACCELEAATE the remove process, within a few hours, most of the itesm, maybe all the items can not cancle within a few hours;
For example, Remove orders: RBdfewBovg; Once created, within 3 hours, so many items can not cancle;
Why this problem happend again,
Did you have such problems? Why this problem happend again and again???
Tks
Sincerely yours;
1 reply
NR_Amazon
@Seller_LmVi4jw3KN7eX I'd be happy to jump in and assist here!
Once a removal order is submitted, you typically only have a short period of time to cancel the order. The removal order can be cancelled if it’s in Planning status (removal orders will normally only be in planning status for a few hours).
Once the status of the removal order has changed to Processing, you won't have the ability to cancel the order. There are times during peak periods such as Prime Day, holidays, etc where removal orders can stay in the Processing status for multiple weeks.
I hope this helps clarify any questions on removal orders!
NR_Amazon