Due to a higher volume of shipments, you may experience longer than usual receive times

Hi,

Can anyone help, I have had 4 parcels back all around November 13th 2020 that have been delivered by dpdwithin days, but have not yet been processed by FBA. Amazon wont investigate these and I keep getting the same generic robotic answer. as below

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Hello from Amazon Selling Partner Support,

I understand that your concern is regarding the Shipment ID: FBA15DBC7CRD, delivered to FBA warehouse, but still not updated. I’ll help you in this regard.

I have checked the shipment # FBA15DBC7CRD was in “SHIPPED” status.

https://sellercentral-europe.amazon.com/gp/fba/inbound-shipment-workflow/index.html/ref=ag_xx_cont_fbaworkflo?mons_sel_dir_mcid=amzn1.merchant.d.AAZ65P4Q2JR3LRD5JFYEO6SGTKZQ&mons_sel_mkid=A1F83G8C2ARO7P#FBA15DBC7CRD/summary/discrepancies

I would like to inform you that due to a higher volume of shipments, you may experience longer than usual receive times. To check the status of your shipments:

1. Navigate to “Inventory” in Seller Central and select “Manage FBA Shipments” from the drop-down menu.

2. From the “Shipping Queue” page, click “Track shipment” for the relevant shipment.

3. On the “Shipment events” page, you can check the status of your inventory. The following events will populate:

• Checked in: The fulfilment centre has reported the shipment as delivered. Your inventory has not yet been processed for fulfilment.

• Receiving: The shipment contents are being scanned and added to your “Inventory Amazon Fulfills” list in Seller Central.

• Closed: All of the inventory in your shipment has been processed and is available for fulfilment.

The processing of your shipment can be delayed if shipping requirements are not met. Delays may be caused by such things as labeling issues, barcodes linking to incorrect items, and the shipping of restricted products.

We are unable to manually expedite the shipment receive process, and Selling Partner Support does not have further guidance.

For more information on shipment tracking, you may also visit https://sellercentral-europe.amazon.com/gp/help/G201022330?referral=A12YRXIEWFQ071_A3SRBG1KXMUGSL?

Please let us know how we did.

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Im expected and do give excellent customer service, but yet I cannot get any help from Amazon with regards to these missing parcels ( which are not deemed lost apparently )

After 3 months - they can only be assumed lost in the fulfilment centre - but Amazon just keep sending the same email to me no matter what I say when I ask them to help locate these boxes worth over £500

Anyone else experienced this ?

Does anyone know how I can actually get them to even look into it without the same copy and paste response I keep getting ?

Kindest regards Mike