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All my funds are in Account Level Reserve for a long time
Hello,
All my funds are in reserve at the account level for a long time.
On May 4, I submitted a case ID 15220546871 but received no response.
Despite the fact that new orders generate income, all funds continue to be kept in reserve.
Please help me solve this problem.
8 replies
Stevie_Amazon
Hello there @Seller_niWZVifaJoLb9,
Thank you so much for posting within the Forums!
All my funds are in reserve at the account level for a long time.
On May 4, I submitted a case ID 15220546871 but received no response.
I am going to engage with a community manager to further review this for you. Please do not hesitate to provide any other communication or relevant information you have while you wait.
Best regards,
Stevie.
Seller_Qbd0RsfZFEZBY
Opening multiple cases for the same issue will cause severe delays.
Opening multiple subsequent cases can be viewed as abuse or manipulation and cause the issue to receive no support at all
Nano_Amazon
Hello @Seller_niWZVifaJoLb9
Thanks for reaching out to Amazon Forums. After reviewing the information you shared with us related to funds being held in Account Level Reserve, I reached out to a dedicated team to further investigate the issue and provide you with an answer as soon as possible.
Be aware that this team can contact you directly if they require additional information or need to provide a resolution.
I will closely monitor the case and inform you of the outcome as soon as it is resolved.
Thanks for your patience.
Nano
Nano_Amazon
Hello
I saw that our escalations team is actively addressing this issue in the case numbered 1841. Our team will continue to work with you until they resolve the issue, so kindly respond to any requests they might make. Once the case resolves, they will also communicate the outcome.
Have a great day!
Nano
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