Manual Review of FOE at Account Level
Dear Amazon Seller Community,
We are currently facing an issue where our entire inventory of 190,630 books has lost eligibility for the Featured Offer, despite maintaining good account health.
We have escalated this matter through Seller Support (Case ID: 17973991851), but they did not resolve the issue. The responses we received seemed to misunderstand our concern, as they focused on winning the Buy Box rather than addressing our concern about eligibility to participate in the Featured Offer program.
We are requesting a manual review of our Featured Offer eligibility at the account level, as there does not appear to be an obvious reason for this loss.
Hopefully, @Glenn_Amazon or any moderator knowledgeable about this issue can help connect us to the appropriate team for a detailed review of our account.
Thanks in advance!
3 replies
Seller_iobipI6xASRkh
So your entire account is no longer Featured Offer eligible? Or is it a product level issue?
Cooper_Amazon
Good Afternoon @Seller_FWVorbikRHE0T,
Thank you for reaching out to us on the Seller Forums. In general we are not able to provide any details regarding the Featured Offer, however I have requested a review of your Featured Offer Eligibility for the ASIN mentioned on CASE ID 17973991851. I won't be able to share the specific results of the investigation but I will indicate when the review is complete. Hope you have a wonderful rest of the week.
Sincerely, Cooper_Amazon
