Late shipment on Refund

Greetings,

In this instance, I would recommend that you have the buyer submit a cancellation request for the order:

1. From the Orders drop-down on Seller Central, select Manage orders. On the “Unshipped” tab you can click “Show filters” to open the filtering pane and then under the section of “Pending Action” you can check the box called “Buyer Requested Cancel” to filter orders that have a Buyer Requested Cancellation.
2. The orders which have a buyer-initiated cancellation will show up with a banner stating “The buyer has requested that this order be canceled. Canceling this order will not affect your Cancellation Rate metric.”
3. Click Cancel order under the Actions column.
4. Click Submit.
5. After you cancel the order, buyer will receive an email confirming that the order has been canceled.

How did you go about resolving this?

- Bryce