URGENT Account verification issue - Account deactivated all inventory stranded
Hey everyone,
I just received an email from Amazon stating that my seller account has been deactivated because it "failed their verification process." As a result, my account has been deactivated, and all my listings have been removed.
I’ve had this account in good standing for the past five years, and I’ve always followed Amazon’s policies. I don’t understand what part of the verification process I failed, and Amazon hasn’t provided any specific details. I’ve reached out to appeal the decision and am willing to provide any necessary documents, but I’m not sure what my next steps should be.
Has anyone else dealt with this? Any advice on how to successfully appeal and get more details from Amazon?
Thanks in advance for any help!
14 replies
Seller_pMrZI1WV7QAsY
We've had the same issue a few days ago...account still set to inactive with ranking dropping of our branded product.
Seller_6GAs6lWUSDmXA
you should communicate through the account health page , and learn more about your problem. They will guide you on how to appeal or how to fix it.
Seller_Y4Dyp2Mfc0KQu
Just going through the same. They keep rejecting the self assement statement even though it shows everything needed & less than 6 months old. Anyone got any ideas???
Seller_vtSzvxtW9StxE
Had this before few days like it does every few years. Luckily all went okay in few days.
Normally this team ask you for the specific document in my experience. though you might need to decode their message.
Seller_1P23Xxd0CnKNj
Important Update: Once again, Amazon has declined to verify my identity, resulting in the withholding of over £900 from my Account Level Reserve without releasing payment. Has anyone else experienced similar issues with Amazon? I believe this is a critical matter affecting seller rights, and I welcome your insights and experiences.
Ash_AMZ
Hello @Seller_1P23Xxd0CnKNj,
Ash here to assist. It has been understood that you need help with your account reactivation.
The verification of your identity is required by law for the use of a payment account.
Did you get any recent deactivation notification? If yes, kindly share it on this thread for better assistance.
To find out the deactivation notification please follow the below steps :-
Please click on the Menu bar - Performance - Performance notifications.
Please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
