Hi

My listing brand name has been changed by someone and to edit my products I need approval.

I have seen many post regarding this issue but no clear resolution. Is there anyone from the support team that can help.

i used the account health 'report a problem' option but they have replied back saying no violation has taken place . The parent Asin still currently shows my brand name but the product detail page is showing a new brand name.

Any help please.

Thanks

This morning i noticed my item Brand Name had been changed to someone else's brand.

my item has been doing quite well in sales and it looks like someone has stolen/Hijacked our listing and has managed to change the brand into theirs. How is this even possible.

How has this happened!!.

I put blood sweat and tears into this product and it is finally getting somewhere.

I have lost our on the offer and my sales have stopped.

I am fuming!!!

Please any help or advice would mean alot!

Hi,

Problem

We had an ASIN with over 500 5* ratings, we made the listing 9 months ago (Mid 2023) and were the only sellers to date (Apr 24). The ASIN was brand registered as per our trademark which is registered on the UK Governments website.

Now, the detail page was removed as Amazon suspected an IP issue with a word in our title so they removed the detail page. When we tried to update the detail page to rectify the IP issue (by removing the word from the title, bullet points, and description) we received a 5995 error saying we are not authorised to make changes to the brand.

So we have concluded, someone with a different trademark has stolen the ASIN from us.

Solution

All we require is seller support to simply change the brand name back to ours so we can edit the ASIN and continue selling!

But as you are aware, seller support seem to believe the ASIN belongs to the new person, despite them selling 0 units compared to us selling 20,000 units in the past 9 months!

Can someone actually help? Or is this a lost cause, we've opened 6 cases over the past 30 days and seller support has been useless, telling us to report the violation on brand central which is impossible as the ASINs detail page has been removed!

CASE IDs : 9763279112, 9770891602, 9771384532, 9774032282.

Kind Regards,