Customer reviews policy violation: correspondence with customers to write or change reviews

I received Policy violation warning today for review so I submit my appeal but amazon send me below message so I don't know what do I need to do.

please help me...

Thank you for submitting your appeal. We received your submission, but the available information is not enough to remove the policy warning from your Account Health page

Why did this happen?

We took this action because we've found that you may have corresponded with customers to influence them on one or more of the following - requesting or sharing personal information, modification of negative reviews or seller feedback, asking for favorable reviews or seller feedback. These actions violate our Communication guidelines. To learn more, go to "Communication guidelines

Note: This decision was reached through a combination of automated analysis and expert human review.

How do I address this issue?

To resolve this warning, go to your "Account Health" page and select "Submit new information" next to the violation and submit the information requested in the following section.

What information do I have to submit?

To remove the policy warning, provide the following information:

-- Identify who you believe carried out this form of abuse.

-- Provide documentation that supports the preventative steps that you have taken to ensure that no one working on behalf of you will engage in requesting favorable reviews or feedback, offer incentives to post a review or feedback, or ask for Personal Information in the future.