Food and Product Safety
Dear Amazon,
On June 7, 2025,my product passed the POA.The email includes“POA has been accepted based on digital changes. The ASIN should reactive within 48h.”[case ID:17647256631]
On June 11, 2025,I received an official notification confirming ASIN passed Product Safety review (exact message: "Currently the product does not raise Product Safety concerns. Our team approved the submitted ASIN"). [case ID:17893864101]
However, as of today ,the ASIN remains invisible on the product detail page and Seller Central inventory dashboard still shows "Inactive" status.
I'm requesting to be able to restore my ASIN instead of the AI reply.
1 reply
Glenn_Amazon
Hello @Seller_ZywxXSC0O5XJ0,
At this time this ASIN has been reviewed by our internal compliance team and have provided the following message regarding this ASIN:
Hello,
We appreciate your patience during our review process for your product.
We’ve re-reviewed the customer reported safety concerns and determined your product may present a safety risk to Amazon customers. As a result of our review, your appeal is denied and this decision is final. We have removed your product from Amazon, and this product cannot be relisted. This affects all current listings and any FBA inventory.
Why is this happening?
Our review process involves analyzing customer complaints and reported safety incidents along with your selling history to make this decision. Following your appeal, we conducted a thorough re-review and were able to re-verify these concerns, leading us to conclude that your product continues to present a safety risk to our customers.
Our commitment to safety
At this point, there is no additional requirement from you to reverse this decision. We will reach out to you if this changes in the future. We understand this decision may be disappointing, and we don't make such determinations lightly. Amazon is committed to ensuring products sold on Amazon are safe for customers. This commitment sometimes means that even products with documentation adhering to safety standards may be subject to removal if customer safety risks are identified through customer reports or other means.
For more information about our policy, please visit the Requirements for lithium batteries and products powered by lithium batteries help page: https://sellercentral.amazon.com/help/hub/reference/external/200383420?locale=en-US
Required Actions
For FBA Inventory:
• You have 30 days from the first notice you received on this issue to remove your impacted inventory from our fulfillment centers
• Any inventory remaining after 30 days will be disposed of at your expense
• Create a removal order through Seller Central using these resources:
- Remove Inventory: https://sellercentral.amazon.com/gp/help/G200280650
- Fix Stranded Inventory:https://sellercentral.amazon.com/inventoryplanning/stranded-inventory/
What happens to your impacted orders?
For all Orders and Listings:
• All pending customer orders for this product(s) will be cancelled automatically
• You will not be penalized for the first-time cancellation of these listings
• Relisting this product(s) is prohibited
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Thank you for your understanding.
-Glenn
