Hi everyone,
I recently had a buyer return an item worth £240, but when I received the return today, the package was completely empty.
I originally shipped the item in a box because the item is electrical , but the buyer returned it in a padded envelope.
The flap was open upon arrival, meaning the item could have been removed in transit.
The return weight was 373g, which is close to the expected weight, but the actual contents were missing.
I have taken photos as evidence, showing the open mailer and return label.
Has anyone dealt with this before? What’s the best way to fight this kind of fraudulent return? Im worried as this is alot of money.
Thanks!
