Being stone walled for miising/Lost inventory with FBA
Hi, can anyone help this new seller..
I sent my first FBA shipment last month and 5 units of socks disappeared, never to be found. I called to ask and was told to wait til shipping closed as it may need time to be sent to another FC. Finally they closed shipment and these 5 units were never active or sold, just got lost in the system.
Like many other sellers here, I received a reply saying I sent 42kg of inventory but they only received 18 kg and so 5 pairs of socks went missing in this weight discrepancy! That was completely untrue as I only sent 18kg inventory which the 5 units of socks were part of. When I pointed out 5 units of socks won't weigh 14 kg I got the standard response how they did a second check and found nothing so will not be reimbursed. I then replied to state they already made a foolish error with the weights so I expect better investigation and a reimbursement, and requested a senior manager to look at the case. I received the exact same reply about second check complete etc from the same seller support chap and case is closed far as Amazon are concerned. I replied that I want this escalated to a senior manager to look into. This was on October 10, and have heard nothing back from Amazon since then! I've updated the case a few times since requesting that someone look into this and reimburse me but nothing..
On my 3rd shipment I had a similar experience. I immediately contacted Amazon via chat and email and both times told not to worry as it can take time for units to be assigned to different FCs and for them to become active. And if still not allocated will be eligible for investigation once shipping closed. Again same response that these ASIN units were investigated but nothing found so case closed and no reimbursement. This was for 10 units this time.
Initially was asked to send the invoice which I duly uploaded, but they then seemed to turn into robots thereafter.
I'm worried to send in further inventory and considering selling out my inventory and closing my business as I'm just a small time seller and can't afford to lose any inventory.
Can anyone from Amazon pick this up for me please or any sellers advise what else I can do?
5 or 10 units isn't the largest missing amounts but I do not think it fair for them to lose/misplace and/or discard anything and not notify or reimburse me.
Thanks in advance
20 replies
JiAlex_Amazon
Hello @Seller_gXIAw1OdyYglN!
I wanted to follow up on your post. In order for me to have a look, could you please provide me the case IDs related to the missing inventory shipments.
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
Seller_CSaK3aklOjvNr
Hi!
I have the same issue. Have you resolved the case?
Thanks
Seller_C4cutsOmwJwwY
Hello Twiltwil,
I am no different to you. I have been misinformed by the support staff while sending the inventory and at one point in time I had 50% of my inventory not reported or counted correctly.
I still am struggling with this and no wonder I got the similar very standard formatted emails from the support stuff about the less weight of the shipment - which again is untrue.
I have lost a lot of inventory with amazon FBA and especially when there is no middle man involved in the shipments. I am still struggling on a daily basis to recover my unrecorded shipments and end up creating new cases for these lost shipments after couple of days.
If you find a way out then please share it. Since I have tried call, chats, and emails unfortunately very few lost units were found till date for the shipment sent in June.
Cheers.
Seller_hFQDZaGyrETeG
Vote with your feet
Sell the socks elsewhere, grow a business outside of Amazon
Seller_GPLxAbyNPI33I
In recent times Amazon's so called support Stone walls sellers when trying to get answers to the most basic of questions.
Seller_CTfqgyINkSmIw
Hi there,
I'm having the same issue. Whole carton of stock shows as delivered by UPS but no units added and all showing as missing.
Opened a case, provided invoices twice (we are the manufacturer so if we can't provide invoices nobody can!) but case is repeatly closed saying invoices to not meet the criteria. Repeatedly asked for clarification of the critera and what is wrong with our invoices but case just closed time and time again. Requested an escalation, but going around in circles.
Would be grateful if a moderator could take a look, case ID 10440716532.
It's wrong for SS to just close cases with the same cut and paste answer not giving sellers the chance to submit the correct info. Amazon lost the stock, yet we are made to feel at fault!
Many thanks in advance.
Being stone walled for miising/Lost inventory with FBA
Hi, can anyone help this new seller..
I sent my first FBA shipment last month and 5 units of socks disappeared, never to be found. I called to ask and was told to wait til shipping closed as it may need time to be sent to another FC. Finally they closed shipment and these 5 units were never active or sold, just got lost in the system.
Like many other sellers here, I received a reply saying I sent 42kg of inventory but they only received 18 kg and so 5 pairs of socks went missing in this weight discrepancy! That was completely untrue as I only sent 18kg inventory which the 5 units of socks were part of. When I pointed out 5 units of socks won't weigh 14 kg I got the standard response how they did a second check and found nothing so will not be reimbursed. I then replied to state they already made a foolish error with the weights so I expect better investigation and a reimbursement, and requested a senior manager to look at the case. I received the exact same reply about second check complete etc from the same seller support chap and case is closed far as Amazon are concerned. I replied that I want this escalated to a senior manager to look into. This was on October 10, and have heard nothing back from Amazon since then! I've updated the case a few times since requesting that someone look into this and reimburse me but nothing..
On my 3rd shipment I had a similar experience. I immediately contacted Amazon via chat and email and both times told not to worry as it can take time for units to be assigned to different FCs and for them to become active. And if still not allocated will be eligible for investigation once shipping closed. Again same response that these ASIN units were investigated but nothing found so case closed and no reimbursement. This was for 10 units this time.
Initially was asked to send the invoice which I duly uploaded, but they then seemed to turn into robots thereafter.
I'm worried to send in further inventory and considering selling out my inventory and closing my business as I'm just a small time seller and can't afford to lose any inventory.
Can anyone from Amazon pick this up for me please or any sellers advise what else I can do?
5 or 10 units isn't the largest missing amounts but I do not think it fair for them to lose/misplace and/or discard anything and not notify or reimburse me.
Thanks in advance
Being stone walled for miising/Lost inventory with FBA
Hi, can anyone help this new seller..
I sent my first FBA shipment last month and 5 units of socks disappeared, never to be found. I called to ask and was told to wait til shipping closed as it may need time to be sent to another FC. Finally they closed shipment and these 5 units were never active or sold, just got lost in the system.
Like many other sellers here, I received a reply saying I sent 42kg of inventory but they only received 18 kg and so 5 pairs of socks went missing in this weight discrepancy! That was completely untrue as I only sent 18kg inventory which the 5 units of socks were part of. When I pointed out 5 units of socks won't weigh 14 kg I got the standard response how they did a second check and found nothing so will not be reimbursed. I then replied to state they already made a foolish error with the weights so I expect better investigation and a reimbursement, and requested a senior manager to look at the case. I received the exact same reply about second check complete etc from the same seller support chap and case is closed far as Amazon are concerned. I replied that I want this escalated to a senior manager to look into. This was on October 10, and have heard nothing back from Amazon since then! I've updated the case a few times since requesting that someone look into this and reimburse me but nothing..
On my 3rd shipment I had a similar experience. I immediately contacted Amazon via chat and email and both times told not to worry as it can take time for units to be assigned to different FCs and for them to become active. And if still not allocated will be eligible for investigation once shipping closed. Again same response that these ASIN units were investigated but nothing found so case closed and no reimbursement. This was for 10 units this time.
Initially was asked to send the invoice which I duly uploaded, but they then seemed to turn into robots thereafter.
I'm worried to send in further inventory and considering selling out my inventory and closing my business as I'm just a small time seller and can't afford to lose any inventory.
Can anyone from Amazon pick this up for me please or any sellers advise what else I can do?
5 or 10 units isn't the largest missing amounts but I do not think it fair for them to lose/misplace and/or discard anything and not notify or reimburse me.
Thanks in advance
20 replies
20 replies
JiAlex_Amazon
Hello @Seller_gXIAw1OdyYglN!
I wanted to follow up on your post. In order for me to have a look, could you please provide me the case IDs related to the missing inventory shipments.
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
Seller_CSaK3aklOjvNr
Hi!
I have the same issue. Have you resolved the case?
Thanks
Seller_C4cutsOmwJwwY
Hello Twiltwil,
I am no different to you. I have been misinformed by the support staff while sending the inventory and at one point in time I had 50% of my inventory not reported or counted correctly.
I still am struggling with this and no wonder I got the similar very standard formatted emails from the support stuff about the less weight of the shipment - which again is untrue.
I have lost a lot of inventory with amazon FBA and especially when there is no middle man involved in the shipments. I am still struggling on a daily basis to recover my unrecorded shipments and end up creating new cases for these lost shipments after couple of days.
If you find a way out then please share it. Since I have tried call, chats, and emails unfortunately very few lost units were found till date for the shipment sent in June.
Cheers.
Seller_hFQDZaGyrETeG
Vote with your feet
Sell the socks elsewhere, grow a business outside of Amazon
Seller_GPLxAbyNPI33I
In recent times Amazon's so called support Stone walls sellers when trying to get answers to the most basic of questions.
Seller_CTfqgyINkSmIw
Hi there,
I'm having the same issue. Whole carton of stock shows as delivered by UPS but no units added and all showing as missing.
Opened a case, provided invoices twice (we are the manufacturer so if we can't provide invoices nobody can!) but case is repeatly closed saying invoices to not meet the criteria. Repeatedly asked for clarification of the critera and what is wrong with our invoices but case just closed time and time again. Requested an escalation, but going around in circles.
Would be grateful if a moderator could take a look, case ID 10440716532.
It's wrong for SS to just close cases with the same cut and paste answer not giving sellers the chance to submit the correct info. Amazon lost the stock, yet we are made to feel at fault!
Many thanks in advance.
JiAlex_Amazon
Hello @Seller_gXIAw1OdyYglN!
I wanted to follow up on your post. In order for me to have a look, could you please provide me the case IDs related to the missing inventory shipments.
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
JiAlex_Amazon
Hello @Seller_gXIAw1OdyYglN!
I wanted to follow up on your post. In order for me to have a look, could you please provide me the case IDs related to the missing inventory shipments.
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
Seller_CSaK3aklOjvNr
Hi!
I have the same issue. Have you resolved the case?
Thanks
Seller_CSaK3aklOjvNr
Hi!
I have the same issue. Have you resolved the case?
Thanks
Seller_C4cutsOmwJwwY
Hello Twiltwil,
I am no different to you. I have been misinformed by the support staff while sending the inventory and at one point in time I had 50% of my inventory not reported or counted correctly.
I still am struggling with this and no wonder I got the similar very standard formatted emails from the support stuff about the less weight of the shipment - which again is untrue.
I have lost a lot of inventory with amazon FBA and especially when there is no middle man involved in the shipments. I am still struggling on a daily basis to recover my unrecorded shipments and end up creating new cases for these lost shipments after couple of days.
If you find a way out then please share it. Since I have tried call, chats, and emails unfortunately very few lost units were found till date for the shipment sent in June.
Cheers.
Seller_C4cutsOmwJwwY
Hello Twiltwil,
I am no different to you. I have been misinformed by the support staff while sending the inventory and at one point in time I had 50% of my inventory not reported or counted correctly.
I still am struggling with this and no wonder I got the similar very standard formatted emails from the support stuff about the less weight of the shipment - which again is untrue.
I have lost a lot of inventory with amazon FBA and especially when there is no middle man involved in the shipments. I am still struggling on a daily basis to recover my unrecorded shipments and end up creating new cases for these lost shipments after couple of days.
If you find a way out then please share it. Since I have tried call, chats, and emails unfortunately very few lost units were found till date for the shipment sent in June.
Cheers.
Seller_hFQDZaGyrETeG
Vote with your feet
Sell the socks elsewhere, grow a business outside of Amazon
Seller_hFQDZaGyrETeG
Vote with your feet
Sell the socks elsewhere, grow a business outside of Amazon
Seller_GPLxAbyNPI33I
In recent times Amazon's so called support Stone walls sellers when trying to get answers to the most basic of questions.
Seller_GPLxAbyNPI33I
In recent times Amazon's so called support Stone walls sellers when trying to get answers to the most basic of questions.
Seller_CTfqgyINkSmIw
Hi there,
I'm having the same issue. Whole carton of stock shows as delivered by UPS but no units added and all showing as missing.
Opened a case, provided invoices twice (we are the manufacturer so if we can't provide invoices nobody can!) but case is repeatly closed saying invoices to not meet the criteria. Repeatedly asked for clarification of the critera and what is wrong with our invoices but case just closed time and time again. Requested an escalation, but going around in circles.
Would be grateful if a moderator could take a look, case ID 10440716532.
It's wrong for SS to just close cases with the same cut and paste answer not giving sellers the chance to submit the correct info. Amazon lost the stock, yet we are made to feel at fault!
Many thanks in advance.
Seller_CTfqgyINkSmIw
Hi there,
I'm having the same issue. Whole carton of stock shows as delivered by UPS but no units added and all showing as missing.
Opened a case, provided invoices twice (we are the manufacturer so if we can't provide invoices nobody can!) but case is repeatly closed saying invoices to not meet the criteria. Repeatedly asked for clarification of the critera and what is wrong with our invoices but case just closed time and time again. Requested an escalation, but going around in circles.
Would be grateful if a moderator could take a look, case ID 10440716532.
It's wrong for SS to just close cases with the same cut and paste answer not giving sellers the chance to submit the correct info. Amazon lost the stock, yet we are made to feel at fault!
Many thanks in advance.
