Hello everyone, I am also one of the many sellers on Amazon, dedicated to fbm, and I think Amazon platform should take the initiative to revise its own policy. I have been working on this platform for a year, but it is in a state of loss when it comes to profit accounting. No matter what refund request the buyer makes, the platform side always supports the buyer. The platform is oriented towards consumers, there is no problem, but can you check whether the request that the buyer can refund without any reason is reasonable? For example, a large number of my goods have been delivered to my door, the customer did not get the express on time for reasons, the customer can refund without any reason, and what should I do? You said that Amazon was not used for delivery, and the buyer felt that they did not like it? If the AtoZ claim is triggered if I do not respond on time, I have to refund this order, and the defect rate of my order will still appear, which I cannot understand. If I bring back the goods, it may be unusable, or the seller will bear all the losses due to time reasons, which I cannot understand. Buying and selling is mutual, can you be strict with the seller and also consider more for the seller？
