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No disbursement since Oct 2024
I am a UK seller and have been trying to get a payout since October 2024, I have contacted amazon who don't know why this has happened as I haven't changed any bank details. In an effort to retrieve the £2140 in my account I downgraded from business to individual account. Can anyone help with this issue as I am lost on what I can do next.
13 replies
Seller_ZVAz3d5lZuGid
I am assuming you mean downgraded to individual selling PLAN (from professional plan), not account ? If you are registered with a Business account you cannot change to an individual ACCOUNT - the selling plan has nothing to do with receiving your disbursements. Have you checked to see if your bank account info needs re-verifying - does it have green tick ? - we all have to reverify regularly.
Seller_qEjn8GHo1tznH
@Sarah_Amzn
@Winston_Amazon
Can anyone help with this issue? I’ve had the same bank account details on Amazon since opening my plan. Disbursements stopped in October last year, and despite multiple attempts to verify my information correctly, the verification continues to fail. I don’t have the "Retry" option in settings, as I keep receiving the error code: "Internal Error – We're sorry, but we encountered an error processing your request." This is extremely frustrating and causing a lot of stress. I would greatly appreciate any assistance.
Seller_IIJIZp5waZFWB
Which bank are you using?
If the account is with an e-money institution also known as a FinTech, then is not authorized by the Prudential Regulation Authority (PRA) and technically not a bank. You will have issues as Amazon does not recognise it as it is not a bank. Revolut is good example, Revolut is not a bank, but an e-money institution.
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