I've received multiple messages from honest customers confirming that their product has arrived and was not lost in the mail. However, these messages have caused my preventable contact rate to increase. As a result, I not only have to refund dishonest customers but also take a hit on my metrics when honest customers simply let me know their item has been delivered.

I have had an A-Z on 204-4680612-1853125

92 days after the order was placed the buyer claimed non delivery. The buyer did not contact as about this order prior to raising the A-Z.

Amazon policy https://sellercentral.amazon.co.uk/help/hub/reference/G27951 states

Customers must first contact you and give you an opportunity to resolve their issue, except in certain situations identified below in the “Instant customer refunds” section. Customers are not otherwise eligible to raise an A-to-z Guarantee Claim (“Claim”) without contacting you first.

Appeal has been denied.

The order was sent fully tracked and delivery was within the delivery time window.

The buyer did contact us about another order on the same day which we refunded voluntarily about 2 months ago as there was no tracking to confirm receipt.

The A-Z should have been denied as there was no prior contact as per the policy.

This issue with a buyer being able to raise an A-Z when a message has been sent about another order has been happening for years. This buyer has another order placed 2 weeks ago so I am assuming he can raise another A-Z for that as well now!

Could a Mod possibly look at this @Seller_XUNeUuvrQDpgP@Seller_ZyGdB49sb7An4@Seller_j9Bd91CW3ZVpr@Seller_z3k8APxGfbQEK@Seller_Huz6FT08OxHAR

Hello,

I recently received an email from Amazon stating my Invoice Defect Rate is exceeding 5%.

I'm required to send an invoice for a few Amazon business customers however i'm not VAT registered, from some research I believe can send a receipt without the VAT info, is this correct? Will my rate drop back to 0%?

Hypothetically if i was to earn more than 90k a year in turnover I would have to be VAT registered, so a 20% loss of each sale. I sell low ticket items and currently aim for around 30% profit margins. With the VAT rate the business isn't really viable unless I increases my prices by 20% making the products more expensive than the competitive rate. I'm not really savvy with accounting so I do apologise, am I missing something here?

Can anyone recommend an online service or bookkeeping that specialises in tax returns, vat and all the bells and whistles that incorporate Amazon into there system that would be tremendously beneficial?

Thank you