Hello,

Has anyone experienced that the amazon support team is taking a long time to resolve cases these days?

I currently have 6 cases open and almost all of them have been open and waiting to be resolved for more than 15-20 days, the oldest being September 24th.

Thank you.

Is Seller Support down for anyone else?

All options calling, chat and even Email doesn't seem to work.

Even via Email, cases get created but there's no email confirmation afterwards suggesting something is still wrong.

Hello,

We all have cases open on a daily basis I'm sure, however , I have one case in particular, that has been open for over a month now.

This case is regarding a suspected Trademark image Misuse. I cannot provide too much detail in here for obvious reasons, but it is nowhere near violating any trademarks. Every single message I have sent within this case has provided a lot of detail, as to why we don't need to provide a letter of authority. Since opening this case, I have now received the same COPY AND PASTE reply from Amazon Seller Support, up to, and now including 28 times. 28 times the exact same response, no matter who has responded to my messages. No matter what I respond with in this case, the exact same reply is sent back to me regardless.

I urgently need someone at Amazon, not only to address this certain case ( 10811700122) , but to explain why on earth, AI BOTS have completely taken over seller support. We are constantly having to provide documents to certain timescales, yet when we try to provide this information, we are met with automated bots. How is this helpful for anyone ? There really does need to be an answer and an explanation from Amazon on this one.

@michelle_amazon

Thanks