Seeking Advice on Court Claim Against Amazon UK – Withheld Funds
Hi fellow sellers,
I need some advice on taking Amazon UK to court over withheld funds. My seller account was deactivated, and Amazon is refusing to release my balance, alleging that I sold inauthentic products. However, all the perfumes I sold were genuine, purchased from duty-free stores and high-street retailers. Unfortunately, I no longer have the original receipts.
Amazon has provided their final response, stating that the funds will not be released. I have appealed multiple times, but they continue to uphold their decision without providing valid evidence of wrongdoing. I have never had any A-to-Z claims, return requests, or customer complaints about my products.
I am now considering filing a small claim against Amazon UK and would appreciate any advice on:
• The correct legal name and registered address of Amazon UK to include in the court claim. Since Amazon operates under multiple company names, I want to ensure I use the correct details.
• The likelihood of winning my case without original receipts, given that all my products were genuine and there were no customer disputes.
• Any previous experiences or guidance on how to proceed effectively.
Any insights or suggestions would be greatly appreciated. Thank you in advance!
12 replies
Seller_76AUwmqvSyRIM
Sorry to hear of this.
Whenever I've taken them to court, the address has been Amazon EU SARL, 1 Principal Place, Worship Street, London, EC2A 2FA
This is the UK branch but in reality, it's difficult to be sure which entity is responsible for withholding your money.
Regarding your chances of winning, the bar for proving your case is much lower in the Small Claims Court than the Crown Court and in all my experience with Amazon, they have never defenced themselves, waiting until the last day before giving in (but never accepting liability).
In your case, it may be different as you don't have any proof of purchase, let alone proof of authenticity. Even receipts would not have been accepted by Amazon but the court may have been happy to accept them as proof, whatever Amazon say.
It could be that you believe that losing the court fee if you lose the case is worth it and you may wish to proceed. You never know, you may win and this could be the only way to get your money.
Remember that Amazon have not proven that your items were fake. Good luck.
Seller_ZVAz3d5lZuGid
" purchased from duty-free stores and high-street retailers. Unfortunately, I no longer have the original receipts."
This is where you might fail - not having any receipts to prove you actually bought them, and also, Amazon rarely accept receipts from high street retailers. Why did you not keep the receipts ? - surely you need them when doing your accounts ?, and they should be kept for at least 6 years for tax purposes.
Seller_k2X0L9mVRT0pW
Irrespective of where you bought the goods from (Amazon always require a proper paper-trail from authorised sources). - how will you prove to a court that you purchased the goods legitimately when you don’t have any receipts or invoices?
Not doubting you but looking at it from the courts point of view
Sarah_Amzn
Hello @Seller_h2dtgn98ADAwG,
Thank you for posting on Forums!
This is Sarah with Amazon.
Are you still experiencing issues with your funds? If yes, could you please share the latest case ID with Seller Support so I can take a look?
Kind regards,
Sarah.
Seller_XjEGODnD21DuN
Google is your friend. Search "How to Sue Amazon UK as a Seller Part 1 Real Deal" and read that series of articles.
