Buy shipping no label printed, please help
I have tried to use amazon buy shipping today for the first time, (been using royal mail clck & drop) I bought one label and printed 3x5.5 on my zebra thermal printer ok, but I changed to 6x4 for the next order and paid for the label buy nothing gets printed, can anyone advise how to print the label, when I click reprint nothing happens and the screen just goes back to the orders pending page
14 replies
Seller_esvgLzKXw2YAl
Do you have print connect installed? If not, you need to install it. Just google it, you will find it.
Seller_UgmajCr1Z6RdD
yes it’s installed and running, I printed the first label fine on 3x5.5 PNG, switched to 6x4 format and nothing comes out, now marked as shipped but no label to send it
Seller_UgmajCr1Z6RdD
I applied for a refund on the label and created a new one as 5x3.5inch and it’s printed ok, I also tried closing print connect and like you say it comes up with the normal print dialogue.
I tried in another browser and another computer but the same thing happened with the PDF label, nothing comes out with print connect running and nothing downloads, is there a way to actually download the PDF file? thank you for the help.
Seller_UgmajCr1Z6RdD
Gave up and cancelled them all in the end and did it another way, does anyone know why I don’t have just a 4x6 label option available when I do buy shipping? or a .ZPL option, is there a way to enable those options?
