Hi All,

We launched our first product on this account today. We do not have the featured offer (no buy now, or add to cart button).

We manufacturer the product, we are the brand owners and nobody else is selling on our listing. We having no pricing issues showing & we use FBA.

Has anyone experienced this with a new account? Maybe we need to make some sales first?

I have lost the Featured offer / Buy box of my product. There is no buy box for my FBA product and I don't know why. My account is healthy and there is no bad behaviour. I will continue to send shipments and keep my account healthy. I would appreciate it if Amazon could send my situation to the Featured Offer team and get back to me. Typically, Prime products get buy boxes. I have new product to promote and this is really seriously affecting my sales.

Hello @Seller_XUNeUuvrQDpgP

Lost All buy box/ featured offer on 29th November on all listings. It's not a PL, other people are selling on the listings but i do not get to share the buy box even if keeping the lowest price by £10, all stock FBA. Everything was fine until Friday afternoon when charge back card needed to be changed and it seems that after this change I have lost all buy boxes.

If there is only me left on the listing the featured offer/ buy box disappears on the listing, if somebody else comes back with stock on the listing the buy box appears, but i do not get to share it. Our feature offer % went to 0 since 29 December. Please help!!!!!! so it looks like it's an account issue rather that featured offer problem on the listing.

Account is in good health, no performance notifications, all stock FBA. Opened sever cases, talked on the phone, chat and email with different seller supports but no help!

ASIN's related:

B0CKRPLH62

B0BLT1CGPB

B0CLS83LZZ

B0CLXZM11X

B0CLZM9QTQ

B0BLSRR9MX

B0BN5WYFBB

B0CHSDVCJF

B0CJM42GMH

B0CHWBV1FX

B0BM9WCDLG

B0BN6D7ZKZ

B0CJMCD28J

B0BN8JP6D8

B0BN4F382M

B0CMR2LDHC

B0CJ2TH5H9

B0CJ36PV62

B0BM9LKRR9

B0CMV33CBD

B0CLRYSL3T

B0CM3Y4TBH

Kind Regards,

AMJ team