Dear Sellers,
Below, I'm sharing an update regarding the SFP delivery dates for the Easter 2024.
Thank you for raising this issue. We experienced some delivery disruptions over the recent Easter bank holiday weekend due to a temporary configuration error in our systems. This led to some orders not accounting for the Easter holidays.
This issue has been resolved and the necessary adjustments have been made. Your delivery performance metrics have been adjusted to ensure this issue has not impacted them. Future bank holidays will not face this issue so you can proceed as usual.
We are aware of the ongoing issue with SFP weekend pickups, and we are working to resolve it. I will keep you updated in this thread.
Thank you for all your contributions, call-outs, and data that you have shared.
Best regards,
Julia.
