What should I do? The goods have arrived at the seller's hands. The claim has been approved.
The customer placed an order through Amazon, and we delivered it at the exact time on Amazon, but in the end the buyer claimed that the package did not arrive. Amazon approved the claim, but we have delivery evidence. The logistics website showed that the package was at the customer's home at night. We used the tracking number to check these evidences, but Amazon still approved the claim. What should I do?
9 replies
Seller_ZJhFeE3tNKzfh
get used to it?!
Joking aside, I’ve assumed this is an a-z claim gone against you. This tends to happen as amazons policy advises that a signature is useful to prove delivery. However the a-z team seem to have taken this to mean no signature, you lose.
Although others have said even with a signature you still lose.
If you have appealed and lost you can email managingdirector@amazon.co.uk and if that fails then it would be a letter before action to amazons legal address (Google can help there)
Seller_6A9BM76EEV5EG
This is getting crazy. Yet completely OK for Amazon to leave it in a wheelie bin.
Seller_Fg2fqaWOnEtha
I think you have to get used to it, it's a dysfunctional system that makes no sense. And the very infuriating thing is that they apply different rules for FBA or us sellers.
When it snowed last year, one evening a customer opened an A-Z saying that her order had not arrived. It was meant to be there that day but you know with snow and everything, it would have been sensible to wait a day or two. She was immediately granted the A-Z. The following morning at 11 am the order arrived.
One of the last times I used Amazon Prime I got the notification that my order had been delivered, no one rang the bell and it was nowhere to be seen. Amazon CS told me I had to wait 72 hours before reporting it missing (it might have gone to the pub or something), Amazon Prime is terrible around here, they just drop things in random places.
