multiple account deactivation section 3
HELLO
My account has been deactivated due to 'multiple accounts'. However there is nothing on my account health page all zero they show me the name of the account in response but the name they show me is the business name (mhba dealzz) and another is display (name meha dealz) and never opened any other account and they have deactivated my account because of miss understanding or automated selection ,i have appeal 2 time that i have no other account but again auto reply comes up
Hello {moderator edit, personal data removed},
You have been found to be related to an account beginning with {moderator edit, personal data removed}
We received your submission but do not have enough information to reactivate your account at this time. .
Can anyone help?
1 reply
Abella_AMZ
Hello @Seller_HsFlual3XymVw,
I'm Abella from Amazon, here to assist you.
Based on your post, it appears you're concerned about your account being deactivated due to a connection with another account.
Even if you don't personally own another account, there seems to be shared information linking your account to another one. This connection affects the status and actions of both accounts.
Please review the information provided or previously entered into your current account that might be linking it to the other (primary) account.
Have any family members, friends, colleagues, employees, or third-party services ever accessed your account, or vice versa?
Do you share bank accounts, credit cards, or inventory with another Selling Partner?
Do you use the same computers, office space, or home address as another Seller?
Do you have a global account?
Please go through all the marketplaces like US , Japan and check the reason of de-activation in performance notification.
Please identify the link between the related accounts and get back to us. We'll provide guidance based on that information.
Further, If you have more questions about our Multiple Account Policy.
If you have further questions, kindly keep up posted, Seller forums community and I are here to support.
Regards,
Abella.
