Customer bought an item.

Customer returned a different item. No prior refund applied. Not prime.

I messaged customer and told them I cannot refund without receiving the correct item.

1 week later, suddenly Amazon have refunded the customer.

I open SAFE-T claim - I can't understand why they've refunded him. SAFE-T claim denied.

I'm lost. What happened?!?!

Hi everyone,

Has anyone experienced this kind of unfair treatment?

Amazon automatically authorized a return (due to the customer's fault), refunded the buyer, as we never received any return, we filed a Safe-T claim, but it was denied twice.

Am I missing something or is this abuse standard?

@Seller_DNQGSsdC7DccM @Seller_iTgjdgiRqiPsn @Seller_TSXM2A5nxWSuH

Hi there

I have a SAFE-T Claim issue.

SFP order using Amazon Buy Shipping.

The order arrived late and for some reason Amazon decided to refund the customer in full and let them keep the item.

We have opened a SAFE-T Claim as we believe this is our right as we have bought the shipping through Buy Shipping - BUT the SAFE-T robot keeps saying we dispatched the item late. We did not dispatch the item late and the tracking proves this.

We would like to be refunded

Order: 203-7131978-0001915

Thank you