Invoice rejected for Product Authenticity Customer Complaints
They sent me this as a reply. “We cannot accept the invoice you provided because it does not cover your sales quantity over the last 365 days for the items listed below. Ensure that the invoices are issued before 28/10/2022 for the items listed below.”
I’m honestly not even sure what they want at this point. I submitted 1 order with x5 units. They rejected that so I submitted x3 invoices, each with around x5 / x6 units.
I place small orders every day with my supplier, do they expect an invoice with ALL of my years sales on 1 invoice? I can’t send them every single invoice I’ve had in the last years there’ll be over 200.
As usual the Amazon bots have no idea what I’m talking about and can offer absolutely no help, so I came here with my fingers crossed. All this because a customer broke his Halloween mask at a party, then claimed it was faulty, and expects me to pay for it. So in spite he has filed this complaint.
18 replies
Seller_7VbclcPFFRTnc
Yes, they are asking for all invoices to cover your sales
Seller_zRxGmTYygCKIT
You need to send invoices to cover the full amount.
Sold 200 items? That’s invoices for 200 items.
Otherwise, what’s to stop you buying 5 genuine and 195 fake items, and sending invoice for 5.
Seller_UUJAfV9h2D90D
If you have that sort of complaint, you should have an option in your account health for “call me now”. Click that and when they call you, ask them how many invoices / sales they’ve verified. That’ll tell you how many more invoices you need to produce. It may sound like a headache but that’s your only way around it.
Seller_G5bB3QeI1ZwU4
Hello @Amethyst_Retail1,
I am happy to help you.
Thank you @The_Little_Shop and @OutdoorDiscounts for you inputs on this.
I understand that your query is regarding invoice rejection due to quantity issues for product authenticity customer complaints.
Please ensure that your invoices are meeting below mentioned requirements regarding quantity:
Make sure you are submitting all invoices you got from the supplier in last 365 days. This is because Amazon will be comparing the quantity on the invoices with the total number of sales(you will be able to check this in manage orders page) on your account in last 365 days for this product.
I hope I have addressed your query, kindly reach out for any queries.
Thanks,
Maha.
Seller_XlYwwvfco83Tp
I received this this morning "Thank you for providing information about your inventory.
We will contact you when we have completed our review. You can expect to hear from us as soon as possible."
I haven’t yet submitted anything else since I made this post. I’ve just collected more invoices to get the total of my yearly sales (15 on Amazon) and can’t submit them now as it says “Under review” in my account health.
Seller_bhSWqoVh7Pn98
I had this before, Amz are a real pain, it takes just 1 Buyer who is unhappy to stop sales of that item. Amz ignore say 200 other Buyers who are all happy.
Even more stupid, if the Buyer has a green colour item, they block that one colour only. You are not blocked to sell all other colours, as they are obviously ok!
You need to check how many sold in the last 365 days, say 200 units of this ASIN. Then you will need to provide invoices from the maker/distributor to prove 200 bought as well. If that means 200 invoices, that is what they will require.
Most items impossible to fake, or not worth it, but Amz ignore that as well, if a Buyer moans, they consider that they are always 100% honest and correct, and the Seller is always a criminal until proved innocent.
Seller_zSgC5zKFELg5A
Hello @Amethyst_Retail1,
Thank you for getting in touch with us again!
I understand that you have a concern about the products which are removed due to product authenticity issues.
As you have mentioned above, you have submitted the invoices which are under review as per the post above. We would recommend you to please wait some more time. Once your appeal will be reviewed, you will be notified accordingly. I request you to please keep checking your performance notification.
Pertaining to this issue, you need to contact selling partner support team and as you have mentioned you have already contacted the concern team and it is still under review so we would suggest you to please wait until you get any response from the team.
Thank you so much for your patience!
Feel free to reach out to us in this thread for additional assistance.
Regards,
Nehal.
