Invalid Charge Method for no apparant reason
We are being told by Amazon that our charge method (a Visa Debit card) is invalid due to insufficient balance.
This is not the case and I have twice checked with our issuing bank and they can see no reason why Amazon are rejecting the card. We are successfully using the card elsewhere so I am confident there is no issue with the card. The bank said that they can see attempts by Amazon to Validate the card with success but then Amazon still reject it.
I only have one company debit card so their advice to use another card is not an option for me.
I've had three online chats with Amazon. During my last online chat, myself and the Amazon person both came to the conclusion that the charge method keeps failing because we are still going through our Know Your Customer (KYC) verification. However, we are unable to complete this because Amazon has block us out of the area where we need to upload our KYC documents because we don't have a valid charge method. The last Amazon person that I spoke to said he would contact the KYC team about this and they have come back today saying they are unable to help because our issue with the charge method is 'not related to seller identity verification or related processes'.
We've been selling on Amazon for years without issues. This has been unbelievably frustrating and time consuming and I'm running out of patience now. Has anybody else had the same issue?
We are currently deactiviated.
Invalid Charge Method for no apparant reason
We are being told by Amazon that our charge method (a Visa Debit card) is invalid due to insufficient balance.
This is not the case and I have twice checked with our issuing bank and they can see no reason why Amazon are rejecting the card. We are successfully using the card elsewhere so I am confident there is no issue with the card. The bank said that they can see attempts by Amazon to Validate the card with success but then Amazon still reject it.
I only have one company debit card so their advice to use another card is not an option for me.
I've had three online chats with Amazon. During my last online chat, myself and the Amazon person both came to the conclusion that the charge method keeps failing because we are still going through our Know Your Customer (KYC) verification. However, we are unable to complete this because Amazon has block us out of the area where we need to upload our KYC documents because we don't have a valid charge method. The last Amazon person that I spoke to said he would contact the KYC team about this and they have come back today saying they are unable to help because our issue with the charge method is 'not related to seller identity verification or related processes'.
We've been selling on Amazon for years without issues. This has been unbelievably frustrating and time consuming and I'm running out of patience now. Has anybody else had the same issue?
We are currently deactiviated.
4 replies
Ezra_Amazon
Hi @Seller_4wlIAfoRaYcOz,
I contacted the partner team regarding your issue, they mentioned that Amazon system is showing that your card is getting declined repeatedly (not just due to insufficient funds), which is why your account is stuck right now.
Even though your bank says the card is working, there's something specific about the Amazon transactions that isn't going through. Here's what they suggested:
- Call your bank again, but this time, specifically ask them to check if there's anything blocking Amazon transactions. Sometimes there can be merchant-specific blocks that even the first-line bank staff don't see right away.
- If they insist everything is fine, ask them if they can issue you a new card number - sometimes this simple change can fix these kinds of issues.
Best Regards, Ezra
Invalid Charge Method for no apparant reason
We are being told by Amazon that our charge method (a Visa Debit card) is invalid due to insufficient balance.
This is not the case and I have twice checked with our issuing bank and they can see no reason why Amazon are rejecting the card. We are successfully using the card elsewhere so I am confident there is no issue with the card. The bank said that they can see attempts by Amazon to Validate the card with success but then Amazon still reject it.
I only have one company debit card so their advice to use another card is not an option for me.
I've had three online chats with Amazon. During my last online chat, myself and the Amazon person both came to the conclusion that the charge method keeps failing because we are still going through our Know Your Customer (KYC) verification. However, we are unable to complete this because Amazon has block us out of the area where we need to upload our KYC documents because we don't have a valid charge method. The last Amazon person that I spoke to said he would contact the KYC team about this and they have come back today saying they are unable to help because our issue with the charge method is 'not related to seller identity verification or related processes'.
We've been selling on Amazon for years without issues. This has been unbelievably frustrating and time consuming and I'm running out of patience now. Has anybody else had the same issue?
We are currently deactiviated.
Invalid Charge Method for no apparant reason
We are being told by Amazon that our charge method (a Visa Debit card) is invalid due to insufficient balance.
This is not the case and I have twice checked with our issuing bank and they can see no reason why Amazon are rejecting the card. We are successfully using the card elsewhere so I am confident there is no issue with the card. The bank said that they can see attempts by Amazon to Validate the card with success but then Amazon still reject it.
I only have one company debit card so their advice to use another card is not an option for me.
I've had three online chats with Amazon. During my last online chat, myself and the Amazon person both came to the conclusion that the charge method keeps failing because we are still going through our Know Your Customer (KYC) verification. However, we are unable to complete this because Amazon has block us out of the area where we need to upload our KYC documents because we don't have a valid charge method. The last Amazon person that I spoke to said he would contact the KYC team about this and they have come back today saying they are unable to help because our issue with the charge method is 'not related to seller identity verification or related processes'.
We've been selling on Amazon for years without issues. This has been unbelievably frustrating and time consuming and I'm running out of patience now. Has anybody else had the same issue?
We are currently deactiviated.
Invalid Charge Method for no apparant reason
We are being told by Amazon that our charge method (a Visa Debit card) is invalid due to insufficient balance.
This is not the case and I have twice checked with our issuing bank and they can see no reason why Amazon are rejecting the card. We are successfully using the card elsewhere so I am confident there is no issue with the card. The bank said that they can see attempts by Amazon to Validate the card with success but then Amazon still reject it.
I only have one company debit card so their advice to use another card is not an option for me.
I've had three online chats with Amazon. During my last online chat, myself and the Amazon person both came to the conclusion that the charge method keeps failing because we are still going through our Know Your Customer (KYC) verification. However, we are unable to complete this because Amazon has block us out of the area where we need to upload our KYC documents because we don't have a valid charge method. The last Amazon person that I spoke to said he would contact the KYC team about this and they have come back today saying they are unable to help because our issue with the charge method is 'not related to seller identity verification or related processes'.
We've been selling on Amazon for years without issues. This has been unbelievably frustrating and time consuming and I'm running out of patience now. Has anybody else had the same issue?
We are currently deactiviated.
4 replies
4 replies
Ezra_Amazon
Hi @Seller_4wlIAfoRaYcOz,
I contacted the partner team regarding your issue, they mentioned that Amazon system is showing that your card is getting declined repeatedly (not just due to insufficient funds), which is why your account is stuck right now.
Even though your bank says the card is working, there's something specific about the Amazon transactions that isn't going through. Here's what they suggested:
- Call your bank again, but this time, specifically ask them to check if there's anything blocking Amazon transactions. Sometimes there can be merchant-specific blocks that even the first-line bank staff don't see right away.
- If they insist everything is fine, ask them if they can issue you a new card number - sometimes this simple change can fix these kinds of issues.
Best Regards, Ezra
Ezra_Amazon
Hi @Seller_4wlIAfoRaYcOz,
I contacted the partner team regarding your issue, they mentioned that Amazon system is showing that your card is getting declined repeatedly (not just due to insufficient funds), which is why your account is stuck right now.
Even though your bank says the card is working, there's something specific about the Amazon transactions that isn't going through. Here's what they suggested:
- Call your bank again, but this time, specifically ask them to check if there's anything blocking Amazon transactions. Sometimes there can be merchant-specific blocks that even the first-line bank staff don't see right away.
- If they insist everything is fine, ask them if they can issue you a new card number - sometimes this simple change can fix these kinds of issues.
Best Regards, Ezra
Ezra_Amazon
Hi @Seller_4wlIAfoRaYcOz,
I contacted the partner team regarding your issue, they mentioned that Amazon system is showing that your card is getting declined repeatedly (not just due to insufficient funds), which is why your account is stuck right now.
Even though your bank says the card is working, there's something specific about the Amazon transactions that isn't going through. Here's what they suggested:
- Call your bank again, but this time, specifically ask them to check if there's anything blocking Amazon transactions. Sometimes there can be merchant-specific blocks that even the first-line bank staff don't see right away.
- If they insist everything is fine, ask them if they can issue you a new card number - sometimes this simple change can fix these kinds of issues.
Best Regards, Ezra
