Unable to remove inappropriate reviews
Dear Amazon Seller Support,
We would like to request the removal of a 1-star review on our product listing for B0F1T6TD64.
The review states that the customer is satisfied with the product itself but left a low rating due to dissatisfaction with Amazon’s customer service experience.
While we understand that all customer feedback is important, this review unfairly impacts our product rating and misrepresents our performance as a seller. The feedback is not related to the product quality, condition, or our service as the seller, but rather to Amazon's own customer service process, which we have no control over.
According to Amazon’s Community Guidelines, reviews that focus on fulfillment or customer service handled by Amazon, rather than the product or seller, are not appropriate and may be subject to removal.
We have tried 2 ways:
1. "Report" under this review - nothing help
2. Request removal to community-help@amazon.com - No reply at all
The review is very important to us since it will affect the potential customer's choice. We kindly request that Amazon investigate and remove this review as it does not reflect the product experience or our responsibilities as the seller.
Thank you for your attention and support.
3 replies
Danny_Amazon
Thank you for highlighting this product review, and the steps you've taken to report it, @Seller_ZGw0pWh3emmTA. It is true that our teams may only remove reviews where the entire review comment is focused on content that departs from the guidelines. If there is commentary on the product included in the review comment, there may be limited opportunity for our team to remove it.
If you have any further questions, please do see this recent forums post focused on the available methods to report product reviews.
Best,
Danny