Our product has been a best-seller for many years, and we consistently maintain strict quality checks for every batch. However, we have recently experienced a surge in negative reviews and refund requests.

Upon reviewing some of the reviewer profiles, we noticed that several have little to no review history or primarily leave negative reviews. It appears that some customers may be ordering the product, returning it, and leaving negative feedback. What’s even more frustrating is that many customers provide no reason for their refund or return, and Amazon refunds them outside their refund period.

This situation is becoming a significant financial burden on our business. We not only incur costs for PPC advertising but also for refunds, returns, and disposal fees. While this seems to be a win-win for Amazon, as a small seller, it is becoming increasingly difficult to even break even.

Has anyone else experienced a sudden spike in negative reviews and refunds recently? Any advice on how to handle this situation would be greatly appreciated.

A scammer contacted me on whatsapp by sending screenshots of 17 orders. Phone number is of USA (digital bought number). They have asked me to pay the money or they will leave negative reviews and apply for refunds (both way my business is affected). I have shared order ids with Amazon seller help and reported abuse as well but no affect. This is totally blackmailing. What options I have legal or otherwise?

Please note, I am worried. This has already happened to my one listing where scammers left two negative reviews and Amazon closed my listing without any investigation. I asked for proofs but no help. Further, they disposed off my all inventory at a very high cost.

Please advise, what options I have?

Hi fellow sellers,

I need some advice on taking Amazon UK to court over withheld funds. My seller account was deactivated, and Amazon is refusing to release my balance, alleging that I sold inauthentic products. However, all the perfumes I sold were genuine, purchased from duty-free stores and high-street retailers. Unfortunately, I no longer have the original receipts.

Amazon has provided their final response, stating that the funds will not be released. I have appealed multiple times, but they continue to uphold their decision without providing valid evidence of wrongdoing. I have never had any A-to-Z claims, return requests, or customer complaints about my products.

I am now considering filing a small claim against Amazon UK and would appreciate any advice on:

• The correct legal name and registered address of Amazon UK to include in the court claim. Since Amazon operates under multiple company names, I want to ensure I use the correct details.

• The likelihood of winning my case without original receipts, given that all my products were genuine and there were no customer disputes.

• Any previous experiences or guidance on how to proceed effectively.

Any insights or suggestions would be greatly appreciated. Thank you in advance!